Business Management

As an Analyst in Business Management (Design Operations), you will deliver effective stakeholder solutions by managing core operational processes, including onboarding/off-boarding workflows, systems access coordination, location strategy support, and employee engagement initiatives

Job Responsibilities

• Participate in collaborative initiatives with team members and global managers, looking for ways to continually simplify, improve, and add value to existing business processes
• Gain a clear understanding of Firmwide and DCE onboarding processes to provide guidance and support to managers and new joiners as the navigate systems, promoting self-service tools and a positive new joiner experience. 
• Coordinate with local GTI contacts across multiple India location to track and manage MacBook inventory
• Provide a high level of responsiveness to executive ad-hoc requests related to project management, and business analysis
• Foster a collaborative and inclusive environment that supports growth and development, while communicating effectively with business partners to execute deliverables
• Identify issues/risks and drive resolution actions
• Coordinate team activities and prepare materials for team presentations, employee recognition, and strategy working sessions
• Collect and maintain internal resources and documentation on collaboration sites, like SharePoint, Confluence, MS Teams, and OneDrive

Required qualifications, skills, and capabilities

• 1+ years of experience in operations, business management, program coordination, or a related role 

• Bachelor’s degree or equivalent practical experience in project management/business management.

  
  
• Strong organizational skills with the ability to manage multiple workstreams, deadlines, and stakeholders.
• Demonstrated ability to scope tasks, define outcomes, improve processes, and drive work to completion.
• Clear written and verbal communication skills, including the ability to produce concise updates and documentation.
• Proficiency with common productivity and tracking tools (MS Office Suite) 
• Self-motivated, tenacious and able to work with high degree of independence
• Strong time management and prioritization skills

Preferred Qualifications

• Experience improving operational processes across onboarding/off-boarding, access provisioning, location strategy, or engagement programs, including basic measurement of outcomes (cycle times, satisfaction, adoption).
• Familiarity with managing an intake process, maintaining a backlog/book of work, and supporting light governance routines (weekly prioritization, status reporting, stakeholder updates). 

• Experience supporting a design or creative organization, including exposure to design operations, employee experience, or team enablement.

  
  

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.