Business Development Manager - E Commerce

The Business Development Manager – Ecommerce Solutions (ECS) is responsible for driving customer acquisition, activation, and revenue growth for DGF’s cross-border eCommerce offering. The role focuses on onboarding SME exporters, D2C brands, and marketplace sellers, converting demand into recurring shipment volumes, and establishing ECS as a scalable, repeatable growth engine within DGF.

Key Responsibilities:

Commercial Growth & Customer Acquisition

• Acquire new SME and D2C exporters for ECS.
• Manage end‑to‑end sales: lead generation to deal closure.
• Drive early activation and repeat shipping.

Customer Onboarding & Enablement

• Guide customers through ECS onboarding and processes.
• Act as the main commercial contact during ramp‑up.
• Coordinate with Ops and CS for smooth initial shipments.

Pipeline & Performance Management

• Maintain a strong ECS sales pipeline aligned to targets.
• Track onboarding‑to‑activation conversion.
• Ensure accurate reporting and CRM hygiene.

Cross-Functional Collaboration

• Work with Product, Ops, Finance, and CS for service alignment.
• Support marketplace‑led opportunities.
• Provide market feedback to improve ECS.