1.Purpose

Responsible for designing processes and aligning technology to support E-Retail operations and ensure qualitative alignment and implementation of these new process to supportE-Retail operations

2.Key Responsibilities

Responsibilities

·Drive adherence to Standard Operating Procedures and Execution Excellence for E Retail(e.g. On-time delivery performance, Transit times, net service levels, SLAH, RTO reduction, timely connectivity onto the network, reduction in errors etc)

·Drive safety and security of all E Tail shipments in the location

·Drive timely, accurate and profitable delivery of shipments to customers

·Ensure they meet their MOO targets

·Ensure adherence to service quality levels set forth for the location

3.Key Result Areas and Key Performance Indicators

Sr. No

Key Result Areas

Key Performance Indicators

1

Drive service quality and excellence in the branch

üOverall service quality for E Retail products in terms of Net Service Levels (NSL)

üStrike rate %

üRTO % reduction

üReduction in remittance exception cases

2

Ensure effective tracking and real-time responsiveness

üMOO Scorecard for location