Assistant Manager – Operations

Location: Chennai

The Assistant Manager – Operations will be responsible for overseeing end-to-end operational activities including procurement, logistics coordination, warehouse management, and team supervision. The role requires strong ownership, coordination with multiple stakeholders, and the ability to ensure timely and cost-effective order processing and dispatch.

• Plan and execute product purchase activities and vendor order placements
  
• Ensure complete ownership of order lifecycle from placement to dispatch
  
• Generate invoices and process orders accurately within timelines
  
• Verify and ensure all orders are properly dispatched without errors
  

• Liaise with freight forwarders, logistics partners, and vehicle vendors
  
• Coordinate with Customs House Agents for smooth and timely clearance
  
• Manage and reduce import purchase costs through effective negotiation and planning
  
• Oversee shipment tracking and ensure on-time deliveries
  

• Handle complete warehouse operations including goods inward and outward
  
• Ensure proper barcode scanning for all incoming and outgoing goods
  
• Maintain accurate inventory records and stock control
  
• Oversee storage, safety, and organization of warehouse goods
  

• Prepare shipping documents such as Commercial Invoices, AWB, and E-Way Bills
  
• Ensure compliance with logistics and transportation regulations
  
• Maintain proper documentation for all shipments and transactions
  

• Lead and manage a team of 10+ members
  
• Ensure daily productivity and operational efficiency of the team
  
• Handle labour management and allocate tasks effectively
  
• Take complete responsibility for team performance and KRA achievement
  

• Respond to customer queries on e-commerce platforms promptly
  
• Coordinate with 3PL teams to ensure timely order fulfillment
  
• Monitor service levels and ensure customer satisfaction
  

• Any Graduate (Mandatory)
  
• Minimum 80% aggregate throughout academics preferred
  

• Minimum 5 years of experience in:
  • Logistics / Courier Services
    
  • E-commerce Operations
    
  • Warehouse Management
    

• Strong knowledge of logistics operations and supply chain processes
  
• Proficiency in MS Excel (Mandatory)
  
• Experience in handling shipping documentation and compliance
  
• Good understanding of city/district zoning for logistics planning
  
• Strong vendor and stakeholder management skills
  
• Excellent coordination and problem-solving abilities
  
• Ability to manage multiple tasks under pressure