Assistant Manager - Customer Service

Job Title : Assistant Manager - Customer Service

Business Line : Oil Additives

Work Location : Thane

Entity : Evonik India

Purpose of the Position :

• Responsible for complete order to cash process and interaction with customers related to the process including the wide range of Customer Service activities.

  
  

• Well versed with SAP functionality and activities.

  
  

• Follow trade compliance guidelines in discharge of customer service responsibilities.

  
  

RESPONSIBILITIES

• SAP skills- Sales Order processing/ Intercompany Purchase Order processing/ Credit note/ Debit note processing/ Sample processing/ Return Order processing/ Purchase Request booking and follow up status

  
  

• Download Order list report/Inventory report/Overdue report/Credit limit

  
  

• Understand SAP logic and have the ability to find error reason and resolve error in R11

  
  

• Co-ordinate with GKAs & plan deliveries on timely manner, meeting customer KPI targets.

  
  

• Co-ordinating with sales & logistics function for inventory in warehouse based on sales forecast;

  
  

• Co-ordinate with India Accounts team and Overseas Credit Management team for credit risk management and credit blocks for all customers;

  
  

• Support the managers for sales forecasting based on stock in warehouse;

  
  

• Record offer and offer tracking with sales;

  
  

• Sample processing in SAP / Sample Delivery to customers; Coordinating with overseas offices for shipment details, import documentation and provide relevant details to India Logistics department for clearance procedure;

  
  

• Follow up with local approved contracted transporters for ensuring smooth deliveries to customers on time;

  
  

• Process customer requests/complaints in CRM software;

  
  

• Coordinating with logistics function for logistics expenses;

  
  

• Gathering data for monthly reports on sales and inventory & generating MIS for BL managers from sources such as SAP, ERP, etc;

  
  

• Monitoring receivables, extracting O/S data from SAP, payment/collection follow-up from customers;

  
  

• Co-ordinate and support to accounts department for reconciliation of customer’s accounts;

  
  

• Handling customer complaints by visiting the customers if required;

  
  

• GST reconciliation with accounts department on regular basis;

  
  

• Providing marketing and event management support during exhibitions & business events. Co-ordinate with communication function for design of marketing materials as required.

  
  

• Act as a backup for allocated colleagues when necessary;

  
  

• Preparation of documents as requested in the tenders, coordinate with colleagues from various departments to organize samples etc. liaison with customers/service providers particularly for the e-tender bidding.

  
  

• Co-ordinate with customers to obtain monthly forecasts & forward compiled forecast for India Region to the business Manager for review & onward submission to supply chain. Assist in preparation of Monthly reports, customer visit reports, etc.

  
  

Education, Certification and/or relevant experience required.

• Candidate must possess a graduate degree and hold a certification in supply chain management, which is preferred.

  
  

• Minimum 08-10 years of relevant experience in customer service is required.

  
  

• Must have SAP knowledge & have worked on the relevant module. (SD/MM/R11)

  
  

Your Application
 

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html. 

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

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