Assistant / Deputy Manager – Control Tower

ABOUT AIRFREIGHT DEPARTMENT

The Air Freight Operations team plays a pivotal role in managing the import and export of goods by air. Their primary objective is to create and maintain efficient processes, guaranteeing the seamless movement of goods by collaborating with Airline partners, Procurement and Capacity management, network offices, vendors, and customs brokers, ultimately contributing to profitability.

JOB SUMMARY

The purpose of the role is to manage network coordination and ensure effective execution and delivery across countries & regions while maintaining service quality, process compliance and customer satisfaction

KEY RESPONSIBILITIES

• Manage Control Tower operations including real-time monitoring and managing end-to-end logistics operations, shipments, escalations, and coordination across multiple stakeholders in real time
• The role involves coordination with teams, clients, or operations across different countries and regions, requiring global communication and time-zone management.
• The work is related to air freight logistics, including shipment tracking, transportation coordination, documentation, delivery timelines, and handling air cargo operations.
• Managing the network escalations – especially where there is a delivery impact, process check, amendment basis customer requirement.
• Maintain accurate live shipment report for customer and OPS teams.
• Monitor shipments processing, identify operational bottlenecks, and drive timely resolution to ensure smooth workflow execution.
• Support continuous process improvement initiatives to enhance productivity, compliance, and operational performance.
• Top of Form

Behavioural Competencies

• Customer Focus: Dedication to understanding customer needs
• Agility: Ability to adapt quickly to changing operational needs and environments.
• Continuous Learning: Willingness to learn and improve skills to enhance performance.
• Attention to Detail: Consistently maintaining accuracy and precision in tasks.
• Quality Orientation: Commitment to delivering high-quality results and services.
• Initiative: Taking proactive steps to improve processes or address issues.
• Ability to manage multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Strong Time management and organizational skills to ensure timely execution of tasks and adherence to deadlines

Skills

• Strong Interpersonal and stakeholder management skills with the ability to collaborate effectively across countries and regions.
• Excellent verbal and written communication skills for seamless coordination with customers, operations teams and global stakeholders.
• Proficient in MS office, software skills (Word, Excel, PowerPoint, etc.)

WHO CAN APPLY?

Must Have

• 2-3 years’ experience in the logistics, airline, or BPO industry
• Bachelor’s degree
• Ability to work in a fast-paced environment while maintaining high quality output
• Attention to detail

Preferred

• Experience with data entry, invoice generation, and recordkeeping
• Courses and certifications in international business preferred
• EXIM/IATA certification