Supervise booking processes and ticketing operations.
Ensure compliance with airline and industry regulations (IATA standards, etc.).
Monitor supplier contracts and relationships (airlines, hotels, DMCs).
Resolve client escalations and operational issues.
Train and support travel consultants and junior staff.
Prepare operational reports for management.
Strong leadership and team management.
Deep understanding of the travel industry and systems.
Negotiation and vendor management skills.
Analytical and problem-solving abilities.
