What you’ll do:
Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? We make what matters work.
To find out more about us check:
https://www.youtube.com/watch?v=baa_aiJ4L7E
The Specification & Technical Support Engineer will act as a technical advisor and solution expert, bridging the gap between partners, customers, and internal teams to demonstrate product value and ensure solutions meet customer and project requirements.
The role is responsible for providing high-quality technical support to customers and channel partners, including solution design, technical validation, quotation preparation, and resolution of technical issues.
Working closely with the sales team, the engineer will understand customer requirements, provide technical expertise, and clearly demonstrate how Eaton products and solutions address client challenges and life safety needs.
Additionally, the role serves as the company’s technical interface with consultants, designers, and specifiers, presenting Eaton solutions and collaborating with their technical teams during project design, specification, and approval stages.
This position involves close engagement with clients and stakeholders to understand their needs, support successful project execution, and ensure long-term satisfaction with Eaton’s products and services.
Key Responsibilities
- Architect and design solutions to align with customer requirements, projects’ specifications and industry best practices
- Respond to technical queries during sales meetings and assist in RFP/RFI responses
- Collaborate with sales, product management, and engineering teams to ensure accurate solution positioning and feasible implementation planning
- Prepare and deliver technical presentations, product demonstrations, and solution workshops tailored to client specifications
- Provide feedback from clients to influence product development and enhancements
- Support sales teams in closing deals by validating technical feasibility and demonstrating solution fit
- Assist in training sales teams and channel partners on product features, benefits, and competitive advantages
- Establish and maintain strong relationships with key clients, consultants, industry professionals, and end users
- Ensure timely and accurate quotations to address projects/opportunities in assigned areas
- Actively get involved with consultants in tender specification of large projects, drive specifications, and convert into leads
Qualifications
- Bachelor’s degree in Electrical Engineering from an accredited university
- 4-6 years of professional experience in a similar role within Life Safety, Emergency Lighting (EML), Central Battery Systems (CBS), or safety industry
- Proven experience working with consultants, designers, specifiers, and end users
- Strong understanding of project specifications, tender processes, and design approvals
- Experience supporting sales teams through technical validation and solution design
- Fluency in English and Arabic is mandatory
Skills
- Strong technical knowledge of:
- Emergency lighting systems
- Exit signs
- Central battery systems
- Life safety solutions and applicable standards
- Excellent communication and presentation skills
- Ability to translate customer and project requirements into compliant technical solutions
- Strong analytical and problem‑solving abilities
- Ability to work independently and collaboratively with cross‑functional teams
- Proficient in computer applications, CRM systems, and design/engineering tools
- Customer‑focused mindset with strong relationship‑building skills
What We Offer:
• Competitive compensation and benefits package – including health insurance and transportation allowance!
• Exciting, challenging projects in a dynamic and collaborative team environment
• We invest in your future – Eaton encourages internal promotions whenever possible. Your growth matters, so we provide ongoing learning & development opportunities through Eaton University.
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies
Join us and be part of something that truly matters!
