General Manager

Req ID: 517214

Location: Ilford and Willesden Depots

Appointment Basis: Permanent

Apply by: 12th May

Salary + Benefits: CIRCA £98,000 plus bonus.

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

The General Manager plays a critical role within the UK Services Execution management team, acting as the primary project interface between the customer’s operations teams, the core project team, and project leadership.

The purpose of the role is to lead the day‑to‑day delivery of contractual obligations, providing clear leadership and direction to project teams while acting as project strategy lead and key customer contact. This includes ensuring the successful delivery of the Technical Service Agreement to Transport for London within budget, applying consistent procedures, financial controls, and reporting performance through KPIs.

The role is focused on maximising customer and supplier relationships, driving strong communication and performance, identifying risks, opportunities, and savings to enhance business margin and customer positioning, whilst ensuring all activities are delivered in full compliance with quality and safety standards.

We’ll look to you for:

• The P&L of the Project and its associated Estimate at Completion Position including Return on Performance, Provide appropriate Project Performance Reporting at Project Reviews, Customer(s) Reviews and Governance Meetings (Monthly Project Reviews, Governance Project Review/Financial Project Review, Critical Project Reviews) utilising appropriate tools
• Managing the customer(s) interface on a day to day basis ensuring delivery to contract requirements and driving customer satisfaction.
• Site Management - Responsible for Alstom site and staff management, Delivery, Quality, EHS processes in order to achieve and maintain a safe and efficient working environment
• The Leadership and Direction of an on-site team and functions including managing individual Performance & Development, Succession Planning using the appropriate Alstom tools (ALPS/APSYS)

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 

• Significant experience of project and operational management incorporating: Best Practice, Total Quality Management, Continuous Improvement, Lean Management, Six Sigma, 8D analysis and ISO 9001 processes, preferably within the Rail Industry.
• Proven Track Record in continuous improvement and cost down delivery
• Experience in QHSE site based requirements.
• IOSH Managing Safely
• Strong Project Management skills
• Strong Contract and Commercial knowledge
• Good communicator both through face to face discussions and presentations
• Excellent people management skills

Things you’ll enjoy 

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) 
• Up to 52 weeks full maternity and adoption pay
• 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday
• A wide range of flexible benefits that you can tailor to suit your lifestyle

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.