Cargo Operations Agent - Hanoi, Vietnam

We are recruiting for Cargo Operations Agent for Hanoi, Vietnam.

The selected candidate will be responsible for providing cargo operational functions including interaction with Ground Handling Agent (GHA) for both import and export cargo. Secure proper operational support to enable station to meet the cargo target. Identify needs and improve cargo service and operational performance for station.

Accountabilities

• Liaising with local GHA and with Head Office Cargo department to ensure/ enhance a high quality service provided by QR both import and export.
• Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support.
• Flight planning with maximum utilization of the flight capacity, control and operation export & import. Maintain a close coordination between Revenue Management by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on aircraft.
• Coordination with Cargo Claims Supervisor at Head Office, handling of discrepancies at stations and in all administrative issues related to stations.
• Strict control and administration of ULD stock and cargo stationary in coordination with the GHA.
• To disseminate all cargo related information for updating customers regarding customs, governmental and health authorities’ rules and to HO to comply with regulations and to avoid penalties, destruction, etc.
• Ensure that notifications are sent officially on cargo arrival information, to Freight forwarders/ agents to ensure the cargo does not stay under airlines custody for a long period, avoid damages and for space availability at the warehouse.
• Weekly, monthly or whenever deemed necessary services reports including preparation system accounting updates on every flight departure.
• Perform other department duties related to his/ her position as directed by the Head of Department.

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

• Closing Date: 2026-05-21