Service Delivery Lead

Job Description:

The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance. This role will champion the improvement and standardization of finance processes and systems and provide leadership in market process changes.

The Service Delivery Lead will support the regional service performance and governance framework for the relevant markets. Manage continuous improvement opportunities for Americas OF markets. The end purpose is to improve the real results of key performance indicators for Operational Finance.

Key activities this role will be focusing on are as follows:

• Support the Regional Service Management on a day-to-day basis
• Actively monitors and manages the outsourcing agreement, deliverables, and commitments
• Liaise between the retained Dentsu organization and the shared service partner including reviews on efficiency improvements
• Evaluate and review contractual and operational Service Level Agreements and approve any action plans resulting from service performance failures
• Participates in and leads governance forums to ensure the quality of services provided by any shared service partner
• Review 3rd party teams’ performance and support these teams to improve upon their overall performance
• Review available benchmark data and service management surveys to identify areas for improvement
• Provide local transition support for new corporate mandated system integrations, controls and operating models

Qualifications:

• Bachelor's degree and three to five years of practical experience
• Prior shared services experience/BPO is a plus
• Solid understanding of accounting and financial processes
• Consistent exercise of independent judgment and discretion in matters of significance
• Ability to conceptualize a future state in relatable terms to operations teams and leaders and development of the change management plan to implement effectively and efficiently
• Proven ability to direct the resolution of complex or unusual business problems
• Ability to absorb and apply new technical information and evaluate implications
• Ability to learn lean principles to include time-studies, process efficiencies and successful application of some of the improvement tools
• Ability to lead or support transformational projects and drive issues to closure
• Solid knowledge of general monitoring and measuring of business-related metrics and the communication of performance using Microsoft Office Suite
• Independent, self-motivated, and results oriented, ability to prioritize and meet tight deadlines with exceptional attention to detail and accuracy
• Process oriented - proactively questions current practices and drives continuous improvements
• Team player - ability to collaborate and work together in a team environment

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

The anticipated salary range for this position is ($72,000-$96,000). Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com 

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Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.