Sales Director - CX Solutions

Sales Director – CX Solutions (Strategic Accounts)

The Role

CSG is looking for adynamicSales Directorto drivegrowthof ourCustomer Experience (CX) portfolioacross a set of high-valueStrategic Accounts. Reporting to the Vice President, Strategic Accounts, you will shape and execute account strategies that help our customers modernize how they engage,support, andretaintheir end customers across every channel.

You will be atrusted advisor to senior stakeholders, positioning CSG’sAI-enabledCX capabilities – includingjourney management,intelligentmessaging,conversational AI and AI Routing, plusdigital customer engagement solutions –to solve complex business problems and deliver measurable value.

WhatYou’llDo

Own and grow a portfolio of strategic CX accounts

• Build and execute account plans focused on expanding adoption of CSG’sAI-enabledCX solutions (contact center, messaging, digital engagement, customer journeys, analytics).

• Deeply understand each customer’s CX strategy, pain points, and roadmap to position CSG as a long-term partner.

Drive new CX revenue within existing accounts

• Prospect, cold call, and create new CX opportunities within your module ofexistingstrategic accounts,plus namednew logo prospects.

  
  
  

• Qualify opportunities, shape solution direction with internal teams, and drive deals to closure.

  
  
  

Lead the end-to-end CX sales process

• Lead discovery, run CX value conversations, and deliver compelling presentations and demos.

  
  
  

• Develop, write, and deliver high-qualityproposals and RFX responsesthat clearly articulate business outcomes and ROI.

  
  
  

• Negotiate pricing, commercial terms, and contractual agreementsthrough tosignature.

  
  
  

Orchestratea cross-functional pursuit team

• Lead and coordinate internalSMEs, solution consultants, and partners to design winning CX solutions.

  
  
  

• Capture and share CX insights, competitive intelligence, and best practices with internal stakeholders.

  
  
  

Champion CX transformation for your customers

• Build senior-level relationships (Business, CX, Digital, IT, and Operations).

  
  
  

• Help customers define and deliverCX transformationby defining business challenges,determiningvalue derived in solving theissueand then visualizing the improved customer experience.

  
  
  

WhatYou’llBring

Sales experience

• 5+ years of formal field sales experiencewithin CSG’s targetmarketsofFinancial Services, Healthcare, Retail and Cable/Telecommunications.

  
  
  

• 8+ years of sales experienceidentifying, qualifying, and prioritizing prospects, with a proventrack recordof achieving or exceeding sales quotas.

  
  
  

• Demonstratedsuccess driving the full sales cycle fromprospecting through negotiation and close.

  
  
  

CX & relationshipexpertise

• StrongClient Relationship Management skills, with a history of building long-term, senior-level partnerships.

  
  
  

• Experiencedriving transformational changewithin target accounts, ideally focused on customer experience, digital engagement, or customer service operations.

  
  
  

• Ability to communicate clear value propositions throughpresentations, proposals, and business cases.

  
  
  

Preferred CX background

• Preference for candidates with experience selling contact center, messaging, or broader CX solutions (e.g., cloud contact center platforms, omnichannel messaging, customer engagement or journey orchestrationand journey analytictools).

  
  
  

• Require familiarity with market trends inleveragingAI (Conversational AI, Generative AI, AI Agents Automation and Routing)

  
  
  

Why CSG 

We’repassionate about helping the world’s leading brandsreimaginecustomer experience. When you join CSG,you’llhave:

• Flexible work options – Work from home, in-office, or hybrid.

  
  
  

• Unlimited Paid Vacation, plus 2 days of Volunteer Time Off per year and generous holiday time off.

  
  
  

• The opportunity to sell impactful CXsolutions with a global, trusted provider.

  
  
  

• ​A collaborative culture where your ideas to grow our CX business are heard and acted on.

  
  
  

Ifyou’reastrategic, consultative Sales Directorwho thrives on shaping CX transformation for major customers,we’dlove to meet you.

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.