Email Account Manager

The purpose of this role is to drive the day to day operations of email/SMS/mobile push services delivery. The role ensures our email/SMS/mobile push services teams are organised and well positioned to deliver for our clients. The role engages directly with our clients, but also other teams, and communication is a key.

Job Description:

The Account Manager will play a key role in maintaining client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills.  Account Managers are in daily contact with clients as well as internal SME's. They are looked to as key resources on the client teams to ensure the quality of client deliverables from across various Merkle business units. 

Key Responsibilities:

The Account Manager is ultimately responsible for the day-to-day execution of our clients' marketing strategies.  They are the "glue" who bring together all the disparate pieces to seamlessly deliver high quality work on budget and on time. They are the key point person for deliverables for both the internal Merkle team as well as with clients for tactical delivery or account status.  By ensuring marketing and support activities are executed in a timely and efficient manner, the Account Manager directly impacts the success of our clients as well as Merkle.

• Bachelor's degree required

  
  
  

• 3-5 years of experience in client services/account management in an advertising agency, marketing company, or client-side marketing department with a working knowledge of:

  
  
  

  • Online and offline creative development and production

    
    
    

  • Digital Marketing

    
    
    

  • Multi-channel/Integrated Marketing

    
    
    

  • Campaign management of large, complex email initiatives

    
    
    

  • Operations Management, including leading status calls and traffic management of campaigns and resource capacity

    
    
    

  • Relationship/Client Management

    
    
    

  • Accountability, attention to detail, decisiveness, and strong work ethic

    
    
    

  • Ability to multi-task and work well in a fast-changing environment

    
    
    

  • Ability to think operationally and strategically; analyze issues, use sound judgment

    
    
    

  • Experience with marketing automation or customer engagement platforms. Hands-on experience with Braze or Salesforce Marketing Cloud is a plus.

    
    
    

This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

The annual salary range for this position is $68,000 - $110,400. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

  
  
  

• Life insurance,

  
  
  

• Short-term and long-term disability insurance,

  
  
  

• 401k,

  
  
  

• Flexible paid time off,

  
  
  

• At least 15 paid holidays per year,

  
  
  

• Paid sick and safe leave, and

  
  
  

• Paid parental leave.

  
  
  

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

#LI-hybrid #LI-JH2 #LI-remote

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Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.