Job description
About the Role:We are seeking a dynamic Relationship Manager for our Buy Now Pay Later (BNPL) and Point of Sale (POS) solutions in the United Arab Emirates. You will be responsible for building and nurturing strong relationships with merchants, driving POS and BNPL sales, and ensuring seamless onboarding and support of our payment solutions.
Responsibilities:- Identify and prospect new merchant partners for POS and BNPL services across the UAE market
- Manage and grow relationships with existing merchant accounts, ensuring high levels of satisfaction and retention
- Achieve and exceed monthly and quarterly sales targets for BNPL and POS offerings
- Conduct product demonstrations and training sessions on POS machines and BNPL features for merchant staff
- Develop customized proposals and negotiate commercial terms with merchants
- Collaborate with internal teams (risk, operations, product, legal) to facilitate merchant onboarding and ensure compliance
- Monitor merchant performance, transaction volumes, and KPIs; provide regular reports and actionable insights
- Resolve merchant inquiries and escalations related to POS and BNPL services promptly
- Stay up to date on industry trends, competitive offerings, and regulatory requirements in the UAE payments landscape
Required Qualifications:- Bachelor’s degree in Finance, Business Administration or related field
- 4–6 years of proven experience in banking, merchant acquiring or POS sales roles
- Strong technical knowledge of POS machines, terminal integrations and BNPL (Buy Now Pay Later) solutions
- Demonstrated track record in relationship management and new business acquisition in the UAE market
- Excellent communication, negotiation and presentation skills
- Ability to analyze sales data and KPIs to drive performance improvements
- Familiarity with UAE regulatory requirements for payments and merchant operations
- Fluency in English; Arabic language skills are a plus
Preferred Qualifications:- Experience working with multiple BNPL platforms and payment gateways
- Existing network of merchant contacts in retail, F&B or e-commerce sectors
- Certification in payments, banking or financial services (e.g., ACAMS, CTP)
- Proficiency in CRM tools (Salesforce, HubSpot) and advanced Excel skills
- Strong problem-solving skills and ability to work collaboratively in a fast-paced environment
This job post has been translated by AI and may contain minor differences or errors.
