Senior Product Manager- Token Solutions

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

The Global Merchant & Network Services (GMNS) product organization plays a central role in powering the American Express network—supporting billions of transactions annually across more than 170 markets.

We are hiring a Senior Product Manager to lead the development and scaling of our Network Tokenization capabilities, a critical component of modern digital payments. Tokenization underpins secure and seamless experiences across digital wallets, virtual cards, Agentic commerce and emerging payment use cases.

This is a high-impact role with end-to-end product ownership, spanning strategy, delivery, and performance. You will work across a complex, global ecosystem—partnering with engineering, commercial teams, and external stakeholders (including issuers, acquirers, and technology partners)—to deliver secure, scalable, and commercially successful solutions.

This role offers a strong opportunity to operate at a global product scale, leveraging American Express’s closed-loop network to deliver differentiated solutions. You will play a key role in shaping the future of digital payments, with direct accountability for product performance, adoption, and customer impact.

• Define and evolve the product strategy and roadmap for network tokenization, informed by customer needs, market trends, and regulatory developments 
• Own the end-to-end product lifecycle, from concept and prioritisation through to delivery, launch, and ongoing optimisation 
• Drive adoption and commercialisation across issuers, acquirers, merchants, and partners 
• Establish and track key performance indicators, including adoption, transaction volumes, authorisation performance, and customer experience outcomes 
• Translate business and customer requirements into clear product specifications, including process flows and technical requirements 
• Work closely with engineering teams to deliver secure, resilient, and scalable platform capabilities, including API-driven solutions 
• Collaborate with cross-functional stakeholders across product, engineering, risk, legal, compliance, and commercial teams in a matrixed environment 
• Support go-to-market activities, including product positioning, partner engagement, and sales enablement 
• Act as a subject matter expert on tokenization and the broader payments landscape, including emerging technologies and industry standards 

• 6+ years’ experience in product management or product development, with ownership of customer-facing or platform-based products 
• Experience within payments, fintech, or financial services, with a solid understanding of the payments ecosystem (e.g. issuers, acquirers, networks, wallets) 
• Demonstrated ability to define product strategies and deliver measurable outcomes in a complex, cross-functional environment 
• Strong technical understanding, including experience working with APIs, distributed systems, or payment infrastructure 
• Ability to use data to inform decision-making, prioritisation, and product performance improvements 
• Experience working with global or distributed teams, delivering high-quality products at scale 
• Strong stakeholder management skills, with the ability to influence and align across multiple teams 
• Experience engaging with external partners or clients, communicating clearly and professionally 

• Excellent written and verbal communication skills

  
  

Preferred Qualifications:

• Experience with network tokenization or digital identity 
• Experience building platform or API-based products used by external partners 
• Understanding of payments security, fraud prevention, and authentication technologies 
• Experience driving product adoption and scaling solutions across multiple markets 

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.