Job description
Machine Tool Systems - Field Service Engineer Digital Industries The Role - As a Field Service Engineer for Machine Tool Systems, you'll be our technical expert on the ground, providing crucial support to customers across the UK and Ireland. Working with both legacy and cutting-edge machine tool technology, you'll solve customer challenges and help keep manufacturing moving. Location: As this position is site independent, on-site work, travel and time in the office will be a crucial part of the duties to be performed. What You'll Do - Deliver expert field service support to end customers during machine breakdowns across the UK and Ireland. Build and maintain strong, long-term relationships with customers through effective communication at all levels Collaborate with cross-functional teams to share technical knowledge, troubleshoot complex issues, and drive continuous improvement Expand your expertise in industrial control systems—from legacy technologies to cutting-edge modern solutions Participate in our 24/7 standby rota, providing critical support to key contract customers and ensuring their operations stay productive Who You Are - HNC in Electrical/Electronic Engineering (or equivalent practical experience demonstrating equivalent competency) Proven proficiency in interpreting electrical control schematics and applying effective fault-finding techniques Strong problem-solving skills with a highly analytical approach to technical challenges Hands-on experience with SINUMERIK CNC controllers (e.g., ONE, 840D sl, 828D, 840D pl) and associated partner drive systems (e.g., SINAMICS, SIMODRIVE) Demonstrated ability in PLC fault-finding using Simatic Manager and/or TIA Portal A flexible, can-do attitude to out-of-hours working and on-call support Nice to Have - Experience with machine tool mechanical and hydraulic systems Knowledge of additional Siemens automation technologies Experience in a field service or customer-facing technical role Why Join Us? We're offering more than just a job—we're offering a career with genuine growth potential and industry-leading support. This role offers the perfect blend of technical challenge and customer interaction. You'll work with cutting-edge technology, solve complex problems under pressure, and build relationships with customers across the UK and Ireland. If you're passionate about engineering, thrive in dynamic environments, and want to make a real impact on customer success, we'd love to hear from you. What We Offer Comprehensive Training & Development : With our extensive SINUMERIK product portfolio active across the UK, you'll have unparalleled opportunities to expand your technical expertise. We invest in your development with structured training and mentoring to ensure you have the tools and knowledge to excel. Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%. Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days. Performance-Based Bonus : Enjoy an annual bonus linked to the company's performance Career Progression : Join a global leader in industrial automation with clear pathways to advance your career Industry-Leading Benefits Package : Access to healthcare, gym memberships, cycle-to-work schemes, and more. We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world—because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.
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