Futures Applications Support - Technical Lead Analyst - Vice President

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We are seeking a highly motivated and experienced VP‑level Technical Specialist to join our global Futures & Exchange Traded Derivatives (ETD) Clearing technology team. This role provides senior L2 production support for business‑critical clearing platforms, with a primary focus on intraday ETD processing. The successful candidate will act as a technical authority and escalation point, partnering closely with Operations, Technology, and Business stakeholders to ensure platform stability, resilience, and high‑quality service delivery in a fast‑paced markets environment.

Key Responsibilities:

Production Support & Stability

• Provide timely, high‑quality L2 technical support for Futures and ETD Clearing platforms, ensuring minimal business impact during incidents.

  
  

• Investigate, diagnose, and resolve complex application, data, and infrastructure issues across distributed systems.

  
  

• Monitor system health and performance, proactively identifying risks and addressing issues before they impact intraday clearing processes.

  
  

• Support exchange cut‑offs and time‑critical clearing workflows.

  
  

Incident & Problem Management

• Own the full incident lifecycle from detection through resolution, including stakeholder communication.

  
  

• Lead root cause analysis and post‑incident reviews, driving permanent remediation and risk reduction.

  
  

• Partner with development teams to prioritise fixes and resilience improvements.

  
  

Technical Leadership & Collaboration

• Work closely with Operations, Business Analysts, Developers, and Infrastructure teams across regions.

  
  

• Provide technical mentorship and guidance to junior support engineers.

  
  

• Influence application design and deployment decisions to improve stability, observability, and operability in production.

  
  

• Participate in a rotational on‑call schedule, including weekend support, for critical market‑facing systems.

  
  

Continuous Improvement & Engineering Excellence

• Develop and maintain high‑quality support documentation, runbooks, and knowledge base articles.

  
  

• Drive automation initiatives using scripting and tooling to reduce manual intervention and operational risk.

  
  

• Assist with application deployments, upgrades, and disaster recovery testing.

  
  

• Identify and implement opportunities to improve monitoring, alerting, and support efficiency.

  
  

Required Skills & Experience

• Strong functional knowledge of the Futures / ETD asset class, including clearing and intraday processing.

  
  

• Proven experience supporting business‑critical applications in a global markets or trading environment.

  
  

• Strong SQL skills with experience working with relational databases (e.g. Oracle, SQL Server).

  
  

• Experience with middleware and messaging technologies such as MQ and Kafka.

  
  

• Demonstrable scripting ability in Python or shell scripting for automation and analysis.

  
  

• Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent.

  
  

• Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure.

  
  

• Excellent verbal and written communication skills, able to translate complex technical issues for both technical and non‑technical stakeholders.

  
  

• Familiarity with ITIL frameworks and best practices for incident, problem, and change management.

  
  

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

  
  

• A discretional annual performance related bonus

  
  

• Private Medical Care & Life Insurance

  
  

• Employee Assistance Program

  
  

• Pension Plan

  
  

• Paid Parental Leave

  
  

• Special discounts for employees, family, and friends

  
  

• Access to an array of learning and development resources

  
  

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-BH1

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