Job description
As the Vice President Residences, you will lead the strategic and operational oversight of Kempinski’s global residential portfolio, ensuring that every branded residence delivers the same "artisan of hospitality" experience as our iconic hotels. You will bridge the gap between luxury hospitality and high-end real estate management, driving owner value and long-term sustainability.
- Strategic Portfolio Management: Oversee global residential performance, translating brand strategy into local operational execution across all mixed-use developments.
- Brand Standards & Compliance: Own the development and compliance of residential-specific SOPs and service protocols to ensure "Kempinski" quality is maintained in private homes.
- Owner & Stakeholder Relations: Build strong relationships with property owners and Homeowners Associations (HOAs), ensuring transparent communication regarding budget allocations and maintenance costs.
- Pre-Opening & Development: Partner with Technical Services and Design teams to ensure operational functionality in new residential builds and lead pre-opening readiness from staffing to licensing.
- Financial Stewardship: Manage residential budgets and capital expenditure (CapEx) programs, ensuring high-value services are delivered while controlling costs to protect owner returns.
- Customer Journey & Recognition: Ensure residents receive personal recognition and prompt, cordial attention, often through iconic brand ambassadors like the Lady in Red.
- Operational Readiness: Conduct regular quality audits and property reviews to identify service gaps and drive time-bound corrective action plans.
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