Teller

Performs customer-facing cash counter transactions accurately, securely, and within agreed turnaround times, in compliance with FAB policies and regulatory requirements.

Supports the branch in delivering teller-related service KPIs — including NPS, Right First Time (RFT) in teller transactions, teller-related complaint resolution timelines, service request turnaround, and mystery shopping scores — while providing excellent customer service and promoting FAB products and services.

Transaction Processing & Operational Accuracy

• Process cash withdrawals and deposits in local and foreign currencies, cheque deposits, inter-account transfers, and vault/main safe transactions.

  
  

• Perform end-of-day reconciliation of teller cash and valuables.

  
  

• Manage transactions related to manager’s cheques, demand drafts, telegraphic transfers, IPO processing, clearing, and returned items in line with FAB procedures.

  
  

• Ensure correctness of cash requested and received from the vault, including accurate posting in the system.

  
  

• Maintain 100% accuracy in teller transactions to meet teller-specific RFT standards.

  
  

Service Excellence & KPI Support

• Contribute to achieving branch service KPIs, including:

  
  

• NPS through friendly, professional, and efficient teller service.

  
  

• Right First Time (RFT) in teller transactions — ensuring error-free processing to avoid reversals or corrections.

  
  

• Service Request (SR) turnaround times for teller-related requests in line with SLA.

  
  

• Complaint resolution timelines for teller-related issues, escalating where necessary.

  
  

• Mystery Shopping performance by adhering to FAB service standards.

  
  

• Promote FAB’s digital channels (ATM, CDM, mobile, and online banking) to customers and assist with onboarding to these services.

  
  

Compliance & Risk Control

• Ensure teller operations comply with FAB policies, operational risk controls, KYC, AML, and regulatory requirements.

  
  

• Report suspicious transactions to the Teller Supervisor or Branch Manager in line with fraud prevention procedures.

  
  

• Safeguard customer information and adhere to FAB’s Information Security Policy, including clear desk practices.

  
  

• Participate in mandatory compliance and operational training.

  
  

Customer Engagement & Sales Support

• Identify customer needs during transactions and refer them to appropriate branch staff for product discussions.

  
  

• Generate leads for branch sales teams through referral of potential product opportunities.

  
  

• Encourage customers to migrate to higher-value programs and services.

  
  

Operational Administration

• Complete all assigned reports and documentation accurately and on time.

  
  

• Assist with surprise cash counts and vault audits as required.

  
  

Support the Teller Supervisor in maintaining cash limits and exchange positions.

• Operates in a high-volume, accuracy-critical environment where transaction speed, security, and customer satisfaction are equally important.

  
  

Plays a critical role in the branch’s front-line service delivery and teller-related KPI performance.

• Operates within FAB policies, governance frameworks, and regulatory requirements.

  
  

Authorised to process teller transactions within approved limits.

About Us:
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB:
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization
Career Development:
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our Values:
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.