Team Lead Content Operations - Local Shops MENA

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary

Team Lead Content Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.

What’s On Your Plate?

• Team Management
  Continuously track and check team's performance to ensure it is consistent with Internal KPIs, objectives and timelines
  Conduct periodic team briefings to maintain performance standards or address any changes in process flow
  Introduce or suggest process improvements by using knowledge and experience to improve overall output efficiency and productivity

• Process Optimization
  Develop SOPs to manage workload and adhere to SLAs
  Highlight key issues and areas of development to address with relevant internal stakeholders
  Enrich offline databases for ease of use and scalability

• Vertical Migrations
  Lead Vertical Migrations depending on suitability and enhanced customer experience
  Create category trees and product listings based on research and experimentation
  Work closely with Account Managers to collect relevant data from Partners
  Monitor pre and post performance of migrated verticals and share insights

  
  

• Key Account Revamp
  Collaborate with internal and external stakeholders to plan and execute Key Account re-categorization, assortment revamp and inventory accuracy
  Implement strategies to optimize content relevance in order to drive incremental Sales and improve Operational metrics

  
  

• Streamlining Local and Regional Initiatives and Campaigns
  Project manage by coordinating with internal stakeholders for planning, implementation, execution and monitoring
  Organize training for new feature rollout and content product advancements
  Collate and share feedback on a regular basis to maintain content standards

  
  

• Content Guidelines and Quality Check
  Ensuring guidelines and timelines are adhered for every campaign and project
  QC procedures to safeguard talabat and partner’s interest and minimize escalations
  Minimize content-related order cancellations through regular spot checks and long-term fixes

  
  

• Opportunity Seeking
  Analyze data to drive Customer acquisition, conversion and retention with existing and new Partners
  Curate local campaigns by identifying gaps in the trade calendar

  
  

What Did We Order?

• Bachelor’s degree in any related field
• 1 to 2 years of experience as a Team Leader
• Strong Leadership Skills
• Analytical and organized problem-solving abilities
• Ability to meet deadlines and work under pressure
• Ability to multitask, prioritize, and manage time efficiently.
• Very good knowledge of Microsoft Excel, Word and PowerPoint
• CMS system knowledge is a plus.