SMB Account Manager

Why DeliverooWhy Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The Role:

The Small Medium Business Account Manager is responsible of managing a portfolio of SMB accounts located in UAE, comprising both independents and multi-site brands. The SMB Account Manager will maintain and grow relationships with these partners, will lead the delivery agenda with the partners to ensure they are operating with brilliant basics and execute on joint initiatives that drive sustainable growth for both Deliveroo and the partners. The SMB Account Manager must able to resolve all day to day issues and problem solve independently, seeking advice for more complex problems, Proactively identify focus areas, growth levers and inefficiencies in its portfolio to drive scalable actions and implement solutions against multiple Partners.

Main Responsibilities:

• Build strong relationships with Small and Medium Restaurant Accounts

  
  
  

• Be on the ground, organizing proactively face to face meetings with the Partners in the portfolio

  
  
  

• Cross sell and upsell Deliveroo key services

  
  
  

• Lead actions to improve performances of Partners, supported by the broader team

  
  
  

• Directly manage Partners in a case-by-case basis to unlock critical value improvement

  
  
  

• Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio

  
  
  

Requirements:

• BSc/BA in business, engineering, Economics or a related field is preferred

  
  
  

• Experience with Excel, Google Sheets or formula based tools

  
  
  

• Self-starter capable of driving yourself to your targets and objectives every month

  
  
  

• A fantastic communicator with a “get it done” mindset, well-organised and efficient

  
  
  

• Fluency in English and Arabic