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Shift Incharge/Cafe Supervisor

30+ days ago 2026/07/13
Other Business Support Services
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Job description

Operations & Service


  • Supervise daily café operations, ensuring consistent service and product quality.


  • Support café opening and closing procedures, including cash handling.


  • Ensure adherence to health, safety, and hygiene standards.


  • Manage inventory, stock rotation, and supplier coordination.


Team Management


  • Assist with staff scheduling, attendance, and performance tracking.


  • Support training and development of new team members.


  • Motivate and guide baristas and service staff to maintain high morale.


Customer Experience


  • Ensure every guest receives prompt and friendly service.


  • Handle customer complaints or feedback with professionalism.


  • Build relationships with regular customers and enhance brand loyalty.


Sales & Reporting


  • Assist in achieving sales targets and cost control objectives.


  • Monitor daily sales reports and provide insights to management.


  • Suggest improvements to increase revenue and efficiency.



Requirements
  • Minimum 2–3 years of experience in café, coffee shop, or restaurant operations.


  • Strong leadership, communication, and problem-solving skills.


  • Knowledge of café operations, POS systems, and cash management.


  • Good understanding of hygiene, food safety, and customer service standards.


  • Basic computer literacy (MS Office / POS Software).


  • UAE experience preferred.



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