Senior Product Manager, Custody (CIB)

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Role Purpose:
•    This Product role is a client facing role and is responsible to manage Custody Product commercial book & pricing, build/manage client relationships & change requests, work with Sales team on new business and define product strategy & roadmap
•    The role will be required to work closely with Custody Product Design and Delivery team to deliver on our strategy – ensuring that the benefits and value generated by our key initiatives are measurable and deliver the right outcomes
•    The role will be required to work with key stakeholders globally in order to drive product development with clients, other products, client facing teams, operations, business management and risk stewards in Securities Services businesses, plus other cross-product engagements in the bank
•    In addition, the role holder will also manage interfaces with Product enablers, such as operations tracking open risk and key service issues to closure 
•    This role will require an understanding of the Custody Product and knowledge of the wider Markets and Securities Services products; deep technical expertise is preferred but not required. 
•    Knowledge and deep understanding of Agile ways of working and ability to define the measurement of the OKRs and client benefits is a must

Duties & Responsibilities:
Custody Commercial Product
•    Contributes towards the definition and measurement of Objectives and Key Results and client benefits which drives the Custody vision and strategy on the basis of 4 key principles, e.g. growth, innovation, scalability and digitization. 
•    Work with the team, partners, and external stakeholders to ensure alignment and direction of the product.
•    Understand commercial models, finance reporting and define product pricing
Client Engagement
•    Represent Custody Product and work together with clients facing teams on product engagement and presentation with clients
•    Work on RFP and due diligence for new business and existing business protection
•    Drive on strategic initiatives to enhance product offering/client experience, improve revenue, optimise operational efficiency and mitigate risks
•    Regular engagement with Product partners in collating the output of client benefits
Risk Management
•    Ensure compliance with all relevant regulatory and legal requirements. This includes as well internal Group Standards Manual, relevant Functional Instruction Manuals and Business Instruction Manuals.
•    Minimize operational, reputational and financial risk, as appropriate through close cooperation with Operations, Compliance, Legal, Network Management, Procurement and Risk. 
•    Ensure that products attain satisfactory, or higher, internal and external audit ratings
Operational Effectiveness & Control 
•    Regular engagement with legal, risk and compliance in order to ensure that products fulfil legal and regulatory requirements and meet HSBC’s risk appetite. 
•    Close coordination with Technology and Operations to ensure robust frameworks are in place that support the successful implementation of the value stream framework.

Experience & Qualifications:
•    Graduation degree is REQUIRED– to secure a UAE Visa and Work Permit
•    5 -10 years’ experience in understanding custody and securities services as well as exposure to digital, innovation and technology relevant to the securities service business.
•    Experience in client engagement, product management, product governance and risk management.
•    Proven track record in managing change and implementing product controls, actively managing multiple stakeholders.
•    Diligent in documenting and publishing updates, writing product documentations and thought leadership papers as well as engaging with key stakeholders to follow up on necessary actions
•    Strategic and creative thinker. Result oriented, able to drive ‘think client’ and ‘think P&L’ approach within defined risk parameters. 
•    Able to manage a complex and multi-disciplinary global environment (building bridges). 
•    Strong leadership qualities of decision-making authority and people motivator. Good communicator, both verbally and in writing.
•    Able to work in pressurised environment and manage priorities effectively and be a good team player at the same time.

For further details and application information please visit our careers site, searching for reference number 40834.

We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited

Management of Risk 
The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation, and promote an environment that supports diversity and reflects the HSBC brand.

The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also, by addressing any areas of concern in conjunction with line management and/or the appropriate department.