Senior Analyst Claims Advisory

Job title: Senior Analyst, Claims Advisory | Team: Claims Operations | Business: Marsh MMS | Location: DIFC, Dubai (hybrid — minimum 3 days per week in office)About the role and team Join Marsh’s Claims Operations in DIFC — a high-performing team that delivers expert claims management for complex reinsurance and insurance portfolios. You’ll work alongside experienced technical specialists and client-focused advisors to resolve high-value claims, protect client interests and drive efficient recoveries. This role combines technical claims handling, stakeholder management and continuous improvement — ideal for someone who thrives on challenging, visible work and wants real impact.We will count on you to:

• Own end-to-end management of a portfolio of complex or high-value claims: intake, coverage validation, notification to insurers/reinsurers, and progression through to settlement and closure while meeting SLAs.
• Lead technical casework: interpret policy wordings, assess coverage exposures, calculate recoveries, and draft clear position papers and settlement recommendations for clients and insurers.
• Coordinate multi-party interactions: proactively drive information requests, manage insurer/reinsurer queries, liaise with TPAs, legal advisors and advocates, and escalate contentious issues with recommended next steps.
• Drive collections and payments: prepare settlement documentation, monitor incoming funds, prepare payment requisitions, and ensure clients/beneficiaries receive timely and accurate settlements.
• Produce insightful reporting: prepare, validate and distribute claims reports and dashboards; highlight trends, risks and opportunities to clients and internal stakeholders.
• Improve processes and systems: create and refine templates, audit claim files for quality, and work with local COE and operational teams to implement efficiency and control improvements.
• Act as a technical mentor and escalation point: provide guidance to junior colleagues, share knowledge, and take accountability for ensuring consistency and compliance with Marsh Professional Standards and local regulations.
• Manage operational risk and stakeholder expectations: prioritise caseloads effectively, anticipate issues, and maintain professional relationships that protect Marsh’s reputation and client outcomes.

What you need to have:

• Diploma or university degree (or equivalent experience) with 5–7 years’ relevant experience; at least 5 years in insurance, reinsurance or financial services with hands-on claims handling.
• Strong technical claims knowledge: policy/coverage interpretation, reinsurance notifications, settlement calculations and claims systems proficiency.
• Excellent communication, organisation and numerical skills; confident influencing across multiple stakeholders and proficient with MS Office.

What makes you stand out?

• Direct experience with reinsurance/cedant interactions, TPAs, or within the DIFC/UAE market.
• Proven track record managing very complex negotiations and resolving high-value claims.
• Experience mentoring others and leading small process or system improvement projects.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.