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Retention Desk Agents - UK

30+ days ago 2026/06/23
Other Business Support Services
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Job description

Decision Management Consultants is recruiting a Retention Desk Agent - UK for one of its clients operating in the Forex industry in Dubai, UAE.
About Our Client
Our client is a well-established Forex trading company based in Dubai, operating ina fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions, customer-centric operations, and compliance with international regulatory standards. With a growing presence in the region, they offer innovative trading services and a dynamic workplace that encourages performance, growth, and collaboration.
Key Responsibilities

  • Manage and maintain relationships with existing Forex trading clients
  • Act as the primary point of contact to ensure client satisfaction and long-term retention
  • Handle client inquiries professionally via phone, email, and online platforms
  • Promote trading activity and introduce relevant products/services
  • Negotiate effectively to retain clients and prevent account churn
  • Monitor client performance and provide timely follow-ups
  • Meet retention and revenue targets set by the company
  • Maintain accurate records of client interactions and activities

Requirements
  • Proven experience in Forex trading as a Retention or Relationship Manager
  • Strong understanding of Forex markets and trading platforms
  • Excellent communication, negotiation, and persuasion skills
  • Confident and professional phone etiquette
  • Ability to build rapport and maintain long-term client relationships
  • Target-driven mindset with strong interpersonal skills
  • Fluent English communication (spoken and written)


Benefits
  • Employee Benefits as per the UAE Labor Law

This job post has been translated by AI and may contain minor differences or errors.
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