Restaurant Reservations Agent

Restaurant Reservations Agent 
(10831)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

As a Restaurant Reservation Agent, you will play a vital role in managing and coordinating reservations to ensure an efficient and organized dining experience for guests. Your primary responsibility is to handle reservation inquiries, manage the reservation system, and communicate effectively with both guests and restaurant staff.

Key Duties and Responsibilities

• To have full and comprehensive knowledge of the Hotel facilities
• Answer incoming reservation inquiries via phone, email, or online platforms.
• Record and manage reservations accurately using reservation software.
• Assist guests in choosing suitable dining times and offering alternatives when necessary.
• Communicate restaurant policies and procedures to guests.
• Efficiently manage reservation schedules to optimize table turnover.
• Ensure that all reservations are made promptly and accurately as per the required standards set by One&Only.
• To be continual source of information, help and assistance to all the guests.
• Handle reservation-related issues, such as overbooking or delays, with professionalism.
• Maintain accurate and organized records of reservations.
• Generate reports on reservation trends and guest preferences.
• Prepare the internal memos for the special events such as Guest cocktails etc.
• To maintain a high level of communication and feedback within the department
• To identify and anticipate guest needs and requirements in terms of restaurant selection.
• To report to duty punctually and in accordance with the issued department duty roster
• To adhere to the grooming and uniform standards
• To abide by all hotel and company policies and procedures
• To adhere to all hotel health and safety policies
• To follow the reservation standard provided by Forbes Travel Guide & LQA to achieve the target.
• Reply to all incoming correspondence within 24 hours.
• Take restaurant reservations for all outlets made via phone, email, or personal.
• To ensure accurate input of restaurant reservations details in Quadrant and hotel system
• To handle reservation changes and cancellations
• To prepare and send written confirmation letters for all the bookings according to the reservation’s standards.
• Distribute internal correspondence to the relevant departments.
• Maintain and improve wherever possible the communication between the restaurant reservations department, the various F&B outlets, and other departments in the hotel.
• To use the reservation log to record and handover all messages to keep everyone within the department informed.
• Assists the Department Head in preparing reports and statistics.
• Promote and sell special events of the resort such as New Years, Gala Dinners etc.
• To keep him/ her self-updated with the current and future restaurants status and the occupancy levels
• Prepare the daily Restaurant Reservations report during the afternoon shift.
• To keep manager/ supervisor informed of irregularities and VIP bookings.
• Handle group reservations and inquiries.
• Keep close and professional contact with Dubai hotel staff/ travel agents/ tour operators/ companies that are booking restaurants in the hotel on a regular basis.

Skills & Experience Requirements 

• Strong communication and guest service skills
• Experience handling reservations and bookings
• Good multitasking and organization abilities
• Hospitality or restaurant experience preferred

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.