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B2C Guest Reservations
As a key player in the reservations team, collaborate closely to optimize the guest journey for B2C bookings.
Ensure the seamless execution of reservations, providing accuracy, efficiency, and a personalized touch at every stage.
Personalized experience to adapt to guests needs from VIP, high valued, family orientated and so on.
Manage requests promptly, meeting and maintaining appropriate service level agreements (SLAs).
Ensure end-to-end reservations process completion across all touchpoints, ensuring the guest reservation is fulfilled and providing assistance at any stage of the guest journey.
B2B Partner Coordination
Foster strong relationships with B2B partners within the reservations context to streamline processes and ensure efficient collaboration.
Work closely with partners to facilitate smooth booking procedures and address any reservations-related inquiries promptly.
Make it easy for your partners
Manage requests promptly, meeting and maintaining appropriate service level agreements (SLAs).
Reservations and Coordination
Manage bookings for hotel rooms and various experiences through the reservation system.
Coordinate with internal departments and external service providers to ensure seamless service delivery.
Process payments and handle credit card transactions accurately and securely.
Supplier Relationship Management
You'll no longer be considered for this role and your application will be removed from the employer's inbox.