Receptionist

At GEMS Jumeirah Primary School (JPS), we are a vibrant, forward-thinking international school that values innovation, inclusivity, and academic excellence. JPS follows the National Curriculum for England, providing a high-quality, well rounded education that nurtures critical thinking, creativity, and curiosity in our students. We aim to develop confident, global-minded individuals ready for the challenges of their future.

We are looking for an "Outstanding" Receptionist to join our Front of House team. You should have a passion for providing excellent customer service along with a desire to work in a fun and busy educational environment.

Key Accountabilities:

• Provide the full range of information relating to JPS (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
• Manage the timely completion of daily registers and attendance procedures.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Conduct school tours in conjunction with the Admissions team.
• Support the Parent Relations Executive with school events as and when required.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
• Attend staff meetings and serve on committees as required.