Job description
The leasing function covers the full cycle from property marketing through to tenant occupancy.
Core responsibilities include: Marketing & Inquiry Management Coordinate with marketing teams to ensure property listings are accurate, attractive, and consistently up to date across all platforms.
Respond promptly and professionally to all prospective tenant inquiries received via phone calls, emails, and walk-in visits.
Schedule and conduct property viewings in a professional and engaging manner, presenting units in the best possible light.
Tenant Qualification & Documentation Clearly explain property features, community benefits, and lease terms to prospective tenants to support informed decision-making.
Assess each applicant's financial stability and suitability through background evaluation and supporting documents.
Verify all required documentation, including Emirates ID, residency visa, and trade license for corporate tenants.
Negotiation & Contract Preparation Negotiate rental terms including payment plans (cheque schedules) and lease duration in alignment with market conditions and company policy.
Prepare tenancy contracts accurately and in a timely manner, ensuring all clauses comply with applicable UAE regulations.
Ensure all agreements are fully signed, completed, and properly filed in the company system.
Move-In Coordination Coordinate municipality registration and ensure full regulatory compliance prior to occupancy.
Arrange pre-move-in unit inspections and oversee any required remedial works.
Manage the key handover process and ensure all utilities and services are activated or transferred before the tenant takes occupancy.
Lease Renewal Responsibilities Proactive lease renewal management is critical to maintaining occupancy rates and reducing tenant turnover.
Key responsibilities include: Monitor all lease expiry dates and maintain a rolling renewal schedule, initiating contact with tenants 60 to 90 days prior to expiry.
Build and maintain strong tenant relationships to encourage long-term retention and smooth renewal discussions.
Address tenant complaints, maintenance issues, and outstanding requests proactively to strengthen satisfaction before renewal conversations.
Research and propose revised rental terms based on current market conditions in Ras Al Khaimah, ensuring competitiveness while protecting company revenue.
Negotiate rent adjustments, applicable discounts, or payment flexibility where justified, within approved authority limits.
Prepare renewal agreements and updated tenancy contracts, and ensure tenant records are accurately updated in the property management system.
Cheque Return & Payment Follow-Up Managing post-dated cheques and resolving payment failures is a core operational responsibility requiring accuracy, speed, and clear communication: Record and systematically track all post-dated cheques submitted by tenants across the portfolio.
Identify bounced or returned cheques immediately upon notification from accounts and initiate follow-up without delay.
Coordinate with tenants to arrange replacement cheques or alternative payment methods within agreed timelines.
Escalate unresolved or repeated payment issues to management or the legal department for further action.
Initiate legal proceedings when required, following company policy and UAE legal frameworks.
Cheque Recall / Re-Date Request Handling Tenant requests to recall or re-date submitted cheques must be handled with strict verification and documentation protocols: Receive and log tenant requests, verifying their identity and tenancy details before proceeding.
Check the current status of the relevant cheque (encashed, deposited, pending, or returned) through the accounts team.
Validate the stated reason for the request against company policy and determine eligibility.
Review any outstanding dues or adverse payment history associated with the tenant account.
Confirm the cheque has not already been processed before any action is taken.
Collect equivalent payment from the tenant prior to releasing or amending the original cheque.
Issue an official receipt and provide a copy to the tenant as acknowledgment.
Prepare a full documentation pack for management approval, including payment proof, original cheque details, and new cheque details where applicable.
Submit the complete package for management sign-off before final processing.
Tenant Move-In Process The move-in process ensures units are delivered to tenants in full readiness and that the handover experience reflects positively on the company: Confirm booking details with the incoming tenant, including agreed move-in date and lease terms.
Coordinate with the maintenance department to schedule a pre-occupancy inspection and identify any outstanding repair or preparation work.
Communicate estimated completion timelines to the tenant and provide regular updates.
Ensure all maintenance work is completed to standard — including air conditioning servicing, MEP systems, painting, and general repairs.
Verify final unit readiness through a formal inspection before handing over possession.
Conduct the official handover on the agreed date, completing all required documentation and confirming smooth occupancy transition.
Tenant Move-Out Process A thorough and documented move-out process protects company assets and ensures fair financial settlement for all parties: Receive the tenant's move-out notice and verify compliance with the notice period stipulated in the tenancy contract.
Collect the clearance certificate and obtain the tenant's bank details for deposit refund purposes.
Review the tenancy contract for any early termination clauses and apply penalties where applicable.
Cancel all municipality contracts linked to the unit.
Raise a maintenance request for a formal unit inspection and prepare a detailed condition report.
Submit all relevant documentation — including the clearance certificate, inspection report, and any penalty calculations — to the accounts department.
Follow up with accounts until the final financial settlement is completed and the deposit refund is processed.
Building Inspection (Documentation Phase) Periodic building inspections are conducted in coordination with appointed consultants to maintain regulatory compliance and accurate asset records: Accompany appointed consultants during building inspections and facilitate access to all required units and common areas.
Coordinate tenant access and scheduling to minimize disruption while enabling complete inspections.
Ensure all findings and observations are thoroughly documented and submitted as part of the official building documentation process.
Support the company's compliance with municipality regulations and ensure timely submission of required reports.
Interdepartmental Coordination Effective collaboration with internal departments is essential to delivering seamless service.
Key interdepartmental functions include: Accounts Department Coordinate tenant payment transfers and ensure receipts are issued and confirmed promptly.
Maintain accurate financial records for all move-in and move-out transactions.
Follow up on final settlement calculations and deposit refund processing.
Maintenance Department Coordinate unit preparation for new tenant move-ins and condition restoration after move-outs.
Raise and follow up on maintenance requests submitted by existing tenants.
Liaise on repair timelines and quality standards ahead of unit handovers.
Procurement Department Coordinate on CDC (Completion and Defect Certificate) and insurance-related documentation.
PRO Department Coordinate municipality compliance requirements including tenancy registration and renewals.
Support FEWA-related processes such as utility transfers and account management.
Salary: 4,000-6,000 range No accomodation.
The following skills and competencies are essential for the successful performance of this role: Strong negotiation skills with the ability to handle complex discussions on rental terms and payment disputes.
Solid knowledge of UAE leasing laws, tenancy regulations, and standard payment procedures in the RAK market.
Excellent customer service and conflict resolution abilities, particularly in high-pressure tenant situations.
Practical experience with property management systems, particularly Odoo and Falcon.
High attention to detail in contract preparation, documentation, and financial record keeping.
Good interdepartmental communication and coordination skills to manage multi-team workflows effectively.
This job post has been translated by AI and may contain minor differences or errors.
