Manager IT Engagement -( Customer Solutions)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled Manager IT Engagement(Customer solutions) to join our Customer Solutions & COD IT – Bangalore CAT IT Division.

This role serves as a leader, subject matter expert, and trusted advisor responsible for shaping and delivering technology solutions that enable Customer Solutions business outcomes and future‑state strategy. The role partners closely with business and IT leadership to translate business strategy into scalable, secure, and sustainable IT solutions, leveraging both existing platforms and emerging technologies.

The preference for this role is to be based out of Bangalore – Caterpillar PSN

What you will do

• Strategic Business Partnership
  Actively engages with business executives and functional leaders to understand strategic priorities, operational challenges, and growth objectives, translating those needs into aligned IT solutions that adhere to enterprise guiding principles and architectural standards.
• Solution & Process Co‑Creation
  Leads the definition and co‑development of end‑to‑end business processes and enabling technology solutions to address identified business challenges, ensuring solutions are practical, extensible, and measurable against intended outcomes.
• Enterprise & Program Alignment
  Ensures strong alignment with major Customer Solutions business modernization programs and core process initiatives, proactively identifying opportunities to streamline operations, reduce complexity, and improve time‑to‑value across the portfolio.
• Automation & AI‑First Mindset
  Champions an automation‑first and AI‑enabled approach to solution design, embedding digital, data, and intelligent capabilities to drive efficiency, scalability, and continuous improvement.
• Cross‑Functional Delivery Leadership
  Accountable for partnering with Enterprise Architects, Software Architects, product teams, and Project Managers to define solution scope, estimates, staffing plans, and delivery roadmaps that achieve agreed‑upon business outcomes.
• Portfolio & Program Oversight
  Manages multiple concurrent projects and programs, balancing priorities, dependencies, and capacity while ensuring alignment to strategic objectives, architectural integrity, and delivery commitments.
• Solution Architecture Governance
  Collaborates closely with solution architecture throughout planning, execution, and closure phases, incorporating ongoing feedback and continuous improvement to address evolving business and architectural needs.
• Stakeholder Communication & Transparency
  Provides clear, concise, and ongoing communication to business leaders, IT leadership, Enterprise Architects, and global architecture communities on solution direction, tradeoffs, risks, and progress.
• Issue Resolution & Risk Mitigation
  Proactively identifies and removes impediments, resolves architectural or delivery risks, and drives timely decision‑making to prevent delays or misalignment during implementation.
• End‑to‑End Lifecycle Accountability
  Acts as the trusted liaison between business and enterprise IT across the full solution lifecycle, including new product introduction, implementation, deployment, transition to support, and ongoing enhancement and optimization.

What you will have 

Business Acumen — Working Knowledge

• Understands the business model, financial goals, and decision drivers.
• Communicates key considerations and required information for sound decisions.
• Applies business knowledge to complete work within own unit.
• Aligns actions to stakeholder priorities.

Information Technology Trends — Expert

• Shapes enterprise technology strategy and stays current on major IT trends.
• Ensures senior leaders understand the business impact of emerging technologies.
• Monitors industry best practices and introduces relevant innovations.
• Analyzes organizational transition and support implications.

Analytical Thinking — Expert

• Uses analytics, BI, and metrics to inform strategic and tactical decisions.
• Identifies root causes and evaluates alternatives using quantitative methods.
• Applies statistical, predictive, and performance measurement techniques.
• Advises others on key variables and considerations in complex analyses.

Continuous Transformation — Working Knowledge

• Adapts processes, tools, and approaches in response to change.
• Implements new systems and ways of working effectively.
• Actively seeks growth opportunities and learns from successes and failures.
• Tests assumptions and gains perspectives through collaboration.

Talent Management — Extensive Experience

• Embeds talent ownership across management; builds leadership pipelines.
• Establishes consistent hiring, development, and succession practices.
• Leads mentoring and coaching to accelerate readiness and retention.
• Defines role‑fit criteria and a compelling employee value proposition.

Leadership — Expert

• Develops and evaluates leaders based on impact and progression.
• Coaches diverse leadership styles aligned to context and goals.
• Champions behaviors that drive alignment, cohesion, and vision.
• Designs and deploys leadership development programs.

Matrix Management — Working Knowledge

• Communicates effectively across functions, levels, and geographies.
• Balances competing requirements and resolves conflicts with guidance.
• Engages stakeholders and maintains alignment on key initiatives.

Vendor / Supplier Management — Expert

• Leads multi‑vendor relationships and integration efforts.
• Evaluates vendor strategies, risks, and organizational impact.
• Establishes best practices for external resource utilization.
• Advises on issue resolution, escalation, or termination as needed.

• This position requires candidate to work a 5-day -a -week schedule in the office

Skills desired:

Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
Level Working Knowledge:
• Comments on the organization's business model and financial goals.
• Communicates key considerations for business decision making process.
• Cites examples of types of information needed to make sound business decisions.
• Participates in business task to get things done in own unit or area.
• Caters to key stakeholders and their priorities.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.
Knowledge of Organization: Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to understand the value of aligning capabilities with business goals to support optimal performance.
Level Basic Understanding:
• Describes organization's mission, vision and operating principles.
• Names key executives and states their roles in the organization.
• Explains organization's code of ethics and accepted business practices.
• Lists organization's primary lines of business.
Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Level Working Knowledge:
• Contributes to short-term operational plans.
• Anticipates and adapts to plan changes.
• Monitors progress of work against plan as required to meet objectives.
• Reports variances and makes agreed-upon corrections.
• Under guidance, develops tactical plan for own direct responsibility.
Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Level Working Knowledge:
• Develops basic persuasive arguments.
• Discusses organizational culture around providing input on decisions.
• Uses active listening skills and probing techniques to surface opportunities to influence.
• Identifies who the decision makers are and how they receive information.
• Regularly presents ideas or suggestions to associates in persuasive terms.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Extensive Experience:
• Communicates to clients regarding expectations of all parties.
• Participates in negotiating the terms of the business relationship.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with clients or vendors.
• Creates opportunities to educate support teams on client priorities.
• Empowers others to establish collaborative, healthy relationships.
Collaborating Globally: Knowledge of effective collaboration techniques and ability to build networks with people from different countries and cultures, think and work with them to bring positive impact and flourishing business results.
Level Working Knowledge:
• Shares information, thoughts and resources with other team members or colleagues.
• Participates in brainstorming sessions to share new ideas and complete group tasks.
• Recognizes and adapts to differences in background, culture, language and work style, when working with others.
• Initiates communication with other individuals or teams to solve shared problems cooperatively.
• Builds a network of colleagues from other areas with diverse expertise and capabilities.
Organizational Change Mgmt: Knowledge of techniques to successfully effect change in an organization and ability to manage the successful and smooth transition from current to desired culture, practices, structure, and overall organizational environment.
Level Basic Understanding:
• Explains rationale for and direction of change.
• Under guidance, adapts to and participates in current change initiatives.
• Documents past changes in the business.
• Describes available tools and resources for implementing change.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

 Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

 Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers
Caterpillar is an Equal Opportunity Employer (EEO)
EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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