Job description
Job Purpose We are looking for an HR Coordinator to manage outsourced employees deployed to a government project.
The role involves employee relations, grievances handling, timesheet verification, payroll coordination, and on-site HR support.
The person will serve as the primary representative for all employee matters.
The coordinator will be responsible for overseeing employee relations and day-to-day coordination for the staff in the company.
The role requires strong someone with customer service/call centre industry experience as an HR coordinator.
The position functions both as an HR coordinator and a project coordinator for the assigned workforce.
Employee Relations & Support Act as the primary point of contact for employees assigned to the client's project.
Manage employee queries related to pay slips, salary certificates, leave, attendance, and general concerns.
Handle grievances, complaints, and conduct basic investigations when required.
Ensure professional resolution of issues in coordination with the HR team.
HR & Administrative Support Assist employees with HR documentation and policy clarification.
Support onboarding and offboarding activities for staff.
Maintain employee files, contracts, visa/EID status, and HR system updates.
Monitor leave balances and ensure proper documentation for sick leave, annual leave, and absences.
Prepare HR-related reports (turnover, attendance, manpower status, payroll summaries).
Timesheet & Payroll Management Collect, verify, and validate monthly timesheets for 100–160 employees (or as assigned).
Coordinate with Finance/Payroll departments to ensure accurate and timely salary processing.
Track overtime, leaves, deductions, and any payroll-impacting changes.
Project Coordination Serve as the liaison between the employee team and companies operations/contact points.
Coordinate shift schedules, replacements, and manpower requirements.
Follow up on attendance, performance issues, and operational concerns.
Reporting & Documentation Prepare daily, weekly, and monthly reports on staffing, grievances, and project updates.
Create presentations and maintain trackers using Excel and PowerPoint.
Candidate Requirements Education & Experience 1–3 years of experience in call center , customer service , or outsourcing operations .
2–4 years of experience in HR coordination, employee relations, or outsourced workforce management.
Experience managing large teams (100+ employees) preferred.
Knowledge of UAE Labor Law and outsourced staffing operations.
Proficient in MS Office, HRIS systems, and timesheet management tools Technical Skills Excellent proficiency in MS Excel and PowerPoint (mandatory).
Strong reporting, documentation, and data management skills.
Soft Skills Strong communication and interpersonal skills.
Ability to manage a large workforce (160+ staff) with professionalism.
Problem-solving attitude, organized, and able to work independently.
High level of maturity, discipline, and stakeholder management capabilities.
Additional Notes Arabic-speaking candidates are preferred.
Gender and driving license requirements are pending confirmation from the hiring manager.
Interviews are expected to begin next week.
This job post has been translated by AI and may contain minor differences or errors.
