Guests Relations Officer

We are seeking a Guest Communication Officer to manage end-to-end guest communication and provide administrative support for our holiday home rental operations. This is a customer-facing role requiring excellent communication skills, hospitality experience, and a professional appearance.

Guest Communication & Customer Service

• Handle guest communication via WhatsApp, email, phone, and booking platforms before, during, and after stays

  
  

• Respond promptly to inquiries, reservations, complaints, and special requests

  
  

• Ensure a high standard of guest experience and satisfaction

  
  

• Manage check-in and check-out communication and provide clear instructions

  
  

Booking & Operations Support

• Coordinate bookings across multiple platforms (Airbnb, Booking.com, etc.)

  
  

• Update availability, pricing, and guest details accurately

  
  

• Liaise with housekeeping, maintenance, and operations teams to ensure property readiness
  
  

  
  

• Proven experience in holiday home rentals, hospitality, or short-term rental operations
  

  
  

• Excellent written and verbal communication skills in English (additional languages are a plus)
  

  
  

• Strong customer service and problem-solving skills
  

  
  

• Well-groomed, professional, and confident in customer-facing interactions
  

  
  

• Highly organized, detail-oriented, and proactive
  

  
  

• Ability to work under pressure and handle multiple tasks
  

  
  

• Proficient in MS Office and booking/CRM systems
  

  
  

• Based in Dubai or willing to relocate