Job description
Job Summary: GluCare Integrated Diabetes Center (metabolic) is hiring a Growth & Patient Engagement Executive to drive revenue growth by converting inbound and outbound leads into booked clinic visits and paid package subscriptions.
This role is built for a confident, high-energy seller who communicates with clarity, handles objections professionally, and follows up relentlessly (in a healthy, respectful, and persistent way).
You will engage prospective patients via phone, WhatsApp, email, and CRM workflows, guiding them from interest to action while delivering a premium patient experience.
Medical or healthcare knowledge is a strong advantage, and comfort with digital tools and portals is required to succeed.
Key ResponsibilitiesLead Management & Patient Conversion Own the full lead journey: respond fast, qualify needs, build urgency, and close for an appointment and/or package.
Convert inbound inquiries and outbound call lists into confirmed appointments and package enrollments.
Use consultative selling to match patients with the right services/packages based on their goals, symptoms, and concerns.
Drive outcomes through high-volume follow-ups and structured pipelines (calls, WhatsApp sequences, and emails).
Sales Outreach, Objection Handling & Closing Proactively contact leads and re-engage cold/aged leads to win them back.
Communicate GluCare’s value proposition clearly and confidently (outcomes, convenience, continuity of care).
Handle objections professionally (price, time, uncertainty, comparisons) and move prospects toward commitment.
Demonstrate strong persuasion skills able to sell anything, from a pen to a luxury car while staying ethical and patient-centered.
Present and sell clinic packages/memberships with confidence, highlighting benefits, inclusions, and ROI.
Identify upsell opportunities (screenings, bundles, ongoing care programs) aligned with patient needs.
Proactively manage cancellations and follow-ups to optimize clinic schedules and minimize no-shows.
Ensure efficient time slot allocation based on patient needs and doctor availability.
Hit and exceed monthly targets for appointments, show-ups, and package sales.
Patient Communication Respond promptly and professionally to patient inquiries via phone, email, and other communication channels.
Provide accurate information about clinic services, appointment availability, care protocols, and treatment options.
Educate patients on clinic programs, available packages, and doctor specializations to enhance their understanding of care options.
Appointment Booking & Attendance Optimization Schedule/reschedule appointments efficiently while keeping the sales objective front and center.
Coordinate with operations/clinical teams to ensure a smooth transition from booking to visit.
CRM Discipline & Sales Reporting Maintain accurate pipeline stages, notes, lead sources, and follow-up tasks in the CRM.
Use portals, dashboards, and tools to track daily performance and prioritize high-intent leads.
Maintain accurate and up-to-date patient records within the system, ensuring easy access to information.
Demonstrate technical proficiency with digital tools and software used for appointment booking, patient tracking, and follow-ups.
Administrative Support Maintain up-to-date records in the patient management system, ensuring accuracy and completeness.
Assist in generating and distributing patient-related communications, including appointment reminders, follow-up notices, and service updates.
Prepare reports on lead conversion, booking targets, and patient engagement trends.
Key Performance Metrics Booking Conversion Rate – Percentage of leads converted into confirmed appointments.
Package Sales Targets – Achieving monthly goals for wellness and treatment package enrollments.
Patient Satisfaction & Retention – Ensuring high levels of service that encourage repeat visits.
CRM & Data Accuracy – Maintaining clean, organized, and up-to-date records in the patient database Lead Response Time (Speed-to-Lead): % of leads contacted within defined SLA and average first-response time.
Lead-to-Appointment Conversion Rate: % of leads converted into confirmed bookings.
Appointment Show Rate (Attendance): % of booked patients who arrive for their visit.
Package/Membership Close Rate: % of attended patients (or qualified leads) converted into paid packages Monthly Revenue / Package Sales Target Attainment: total packages sold and revenue generated vs target.
Follow-Up Execution Rate: # of outbound calls/messages completed vs plan; pipeline coverage consistency.
CRM Hygiene & Accuracy: completeness of records, correct stage movement, and documented outcomes.
Must-Have Proven sales experience in outbound/inbound conversion (healthcare, wellness, retail, telesales, or high-volume consultative sales).
Strong ability to close: objection handling, urgency creation, negotiation, and confident asks.
Exceptional communication (spoken and written): clear, persuasive, and professional across phone and WhatsApp.
Comfortable being assertive and persistent while maintaining respect and patient trust.
Tech-savvy: able to learn and operate CRM systems, booking platforms, portals, call/WhatsApp workflows, and reporting tools.
Highly organized with strong follow-through—can manage a pipeline, priorities, and daily targets.
Advantage/Preferred Healthcare, diabetes, or clinical services familiarity (medical knowledge is a plus).
Experience selling packages, memberships, subscriptions, or high-consideration services.
Exposure to lead-generation funnels, marketing campaigns, and performance dashboards.
Education & Language Native-level English proficiency (Arabic is a plus) Bachelor’s degree preferred (or equivalent proven sales performance).
This job post has been translated by AI and may contain minor differences or errors.
