Employee Relations Manager

PurposeThe Employee Relations Manager is responsible for executing employee relations and payroll-related activities assigned by the Senior Manager – Compensation & Employee Relations. The role supports the consistent application of internal policies, conduct standards, payroll controls, and governance frameworks, ensuring accurate documentation, confidentiality, and operational discipline across employee relations and payroll interfaces.Operating as a senior individual contributor, the role manages ER cases, supports investigations, coordinates payroll inputs (including GPSSA), and contributes to reporting, audits, and digital process improvements.Strategic Responsibilities

·       Support the execution of the organization’s Employee Relations framework, policies, and procedures.

·       Ensure consistent and fair application of ER processes across all departments.

·       Contribute ER data, case insights, and trend analysis to support management reporting and governance reviews.

·       Support digitalization, automation, and AI-enabled enhancements within employee relations processes.

Core Responsibilities

1. Employee Relations

·       Execute assigned employee relations cases, including grievances, conduct issues, investigations, and performance-related matters.

·       Collect information, conduct interviews, prepare case documentation, and draft summaries for review and approval.

·       Maintain accurate, confidential, and audit-ready ER records in line with internal governance standards.

·       Apply ER policies consistently and support updates and version control as directed.

   2.  Payroll & GPSSA Support

·       Support payroll operations by validating ER-related payroll inputs such as disciplinary actions, unpaid leave, deductions, recoveries, and final settlements.

·       Coordinate GPSSA-related employee data updates, changes, and documentation in collaboration with Payroll and HR Operations.

·       Support reconciliation of payroll exceptions arising from ER actions or employee status changes.

·       Ensure payroll-related documentation linked to ER cases is complete, accurate, and properly approved.

    3.  Reporting & Governance

·       Maintain ER and payroll trackers, logs, and case records.

·       Prepare periodic reports on ER cases, trends, and payroll-related ER impacts.

·       Support internal audits, governance reviews, and management reporting through accurate documentation and timely responses.

     4. Digital & Systems Support

·       Use HRIS, payroll systems, and ER case management tools to execute assigned activities.

·       Support HR chatbot content and digital workflows related to ER and payroll processes.

·       Participate in automation and system enhancement initiatives affecting ER and payroll interfaces.