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Customer Support Specialist

Yesterday 2026/09/11
Other Business Support Services
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Job description

Role: Customer Support Specialist                                      


Location: BR-Al Barsha Branch, Dubai


Role Purpose:


  • To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.   

Key Accountabilities of the role: 


These are the main responsibilities of this role 


Responsibilities:


  • Maintaining a high level of service attitude towards customers. 
  • Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.
  • Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
  • General administrative work which may include preparation of memos, customer letters, filing etc.,
  • Delivery of cheque books and ATM cards to customers 
  • Handling and delivering captured card issues on account of customers
  • Delivery of covered cards to customers
  • Delivery of returned cheques to customers
  • Perform any other responsibilities entrusted by Branch management from time to time. 

Specialist skills / Technical knowledge required for this role:


  • Knowledge of ADIB’s Retail & institutional Banking products & services
  • Knowledge of ADIB’s Operational Policies & Procedures
  • Knowledge of UAE banking practices, regulations & risks
  • Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  • Fair knowledge of service standards 
  • Knowledge of Cross Sales 
  • Computer skills

This position is for UAE Nationals only.



This job post has been translated by AI and may contain minor differences or errors.
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