Job Responsibilities:
1. Provide customer operation solutions to global enterprises and communicate with overseas customers in real time through the chat function within the platform. No need to call, just type and communicate (English).
2. Responsible for receiving customers, answering customer inquiries, processing customer orders, and resolving disputes and complaints. Not of a sales nature;
3. Complete bill verification as required every day, return visits to maintain high-quality customers, and work with colleagues to complete service provider operation goals;
4. Other matters assigned by superiors.
Work requirements:
1. College degree or above;
2. English can be used as a working language;
3. Strong execution ability and sense of responsibility, strong ability to withstand pressure, and strong self-motivation ability
Additional Information：
Work location: JLT Cluster W Near Sobha realty metro station
Working hours:
There are two shifts-day shift（10am-10pm） and night shift（10pm-10am,）12 hours a day；According to personal wishes, day and night shifts can be rotated once every half month or once a month.
We require employees to work during the Eid holiday and we will pay employees accordingly.
Designing Solutions That Drive Exceptional Customer Experience