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CRM Manager_Retail

30+ days ago 2026/07/13
Other Business Support Services
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Job description

Duties and Responsibilities

  • Drive and develop the CRM strategy to support the brands under the division’s umbrella to grow with a customer centric approach and marketing automation.
  • Strategize – Build the CRM Roadmap with set KPI’s to improve the customer lifetime value
  • Scope - Generate insight into customer segments for use within business development and other CRM initiatives
  • Campaign Management - Support the management of business development activities by: Identifying growth, cross sell, up sell and retention opportunities within the database
  • Customer - Create and develop database segmentation profiles to enhance innovative customer information data solutions in line with business objectives
  • Processes - Closely monitor internal processes and capabilities of the Marketing Database to ensure data is securely managed via information and reporting
  • Data Management - Formulate, implement, and enforce proper data collection policies and procedures to support business goals and CRM vision
  • Strategic Input - Liaise with key and senior stakeholders in order to maintain an evolution of information needs, providing sound advice and recommendations with reports to support business goals
  • Profiling - Establish the necessary criteria to proactively detect opportunities within the business and the database to streamline activity
  • Analyze – evaluate the performance of published CRM content for recommendations for future CRM campaigns
  • Be a fresh thinker—make suggestions and bring forth ideas to grow and expand the creative practice and bring to bear best in class work and thinking

Requirements and Qualifications
  • Proven track record of hand on experience in CRM
  • English speaking, Arabic is a benefit
  • Strong communication skills
  • A profile that combines creativity, technical and managerial skills
  • Proactive work ethic

This job post has been translated by AI and may contain minor differences or errors.
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