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Team Introduction The LIVE Service Provider Team is responsible for MENA-wide creator visual upgrade programs, working with service providers to deliver standardized live setups. Core focus: lighting, composition, background quality improvement, equipment delivery, on-site setup, quality control, and creator training. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Key Responsibilities 1. Service Provider Daily Operations & Project Delivery - Manage end-to-end service provider workflows: creator scheduling, equipment delivery, on-site installation, and post-setup follow-up. - Enforce standardized visual quality criteria (lighting, composition, background); conduct pre- and post-upgrade quality audits. - Resolve on-site issues and collect creator feedback for continuous improvement. 2. Quality Control & Compliance - Audit service provider-delivered setups against the official scoring rubric. - Review before/after samples; flag non-compliant cases and drive corrections. - Ensure consistent quality execution across all service providers. 3. Data Tracking & Performance Analysis - Track key metrics: upgrade volume, completion rate, pass rate, and visual improvement score. - Maintain weekly dashboards and performance reports. - Analyze bottlenecks and propose process optimizations for service providers. 4. Creator Education & Training Support - Develop and update technical guidance (lighting, camera, background setup). - Support service provider-led creator training sessions. - Create simple tutorial materials for creators. 5. Cross-team & Vendor Collaboration - Align with LIVE Operations, Creator Education, and Data teams. - Liaise with service providers to align quality standards and project goals. Minimum Qualifications - Currently pursuing a Bachelor’s degree or above. - Full-time availability (4–6 months), starting June 2026 in Dubai. - Strong interest in live streaming, creator economy, and visual production. - Fluency in English is required. - Proficiency in Arabic or Turkish is needed to facilitate communication with regional stakeholders across the MENAT markets. - Detail-oriented, organized, with basic Excel/data skills. - Good communication and cross-team coordination skills. Preferred Qualifications - Prior experience in service provider/creator operations or live production. - Basic knowledge of lighting, camera, and live streaming setup. - Familiar with MENA creator culture and trends. - Experience creating short tutorials (CapCut/Canva) is a plus.
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