Assistant Manager, Payment Operations.OPS - Inward Remittances Centre.Operations Group

We are seeking an experienced Assistant Manager to join our Payment Operations team at MashreqBank. In this role, you will play a vital part in overseeing and managing various payment operations, including outward and inward payments, clearing, collections, and payroll. Your primary focus will be to ensure that all transactions are processed accurately and within established timelines, maintaining high standards of customer satisfaction. As an Assistant Manager, you will lead and mentor a team, providing guidance and support to ensure smooth operations. Additionally, you will handle investigations, reconciliations, and any issues that may arise, ensuring prompt resolution.

• Oversee and manage payment operations, including outward and inward payments, clearing, and collections.
• Ensure compliance with established procedures and turnaround times for all transactions.
• Lead and mentor a team of payment operations staff, providing guidance and support.
• Handle investigations, reconciliations, and any payment-related issues, ensuring timely resolution.
• Monitor and analyze payment trends and patterns to identify areas for process improvement.
• Collaborate with other departments to ensure seamless integration of payment operations.
• Maintain strong relationships with customers and stakeholders, ensuring their satisfaction.
• Stay updated on industry trends, regulations, and best practices in payment operations.
• Develop and implement strategies to enhance operational efficiency and customer experience.
• Ensure the team's adherence to security protocols and data privacy regulations.

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum 5 years of experience in payment operations or a similar role.
• Proven leadership and management skills, with experience in team mentoring.
• Strong knowledge of payment processing systems and procedures.
• Excellent analytical and problem-solving abilities, with a focus on process improvement.
• Proficiency in using payment processing software and tools.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills for effective collaboration.
• Strong attention to detail and a commitment to accuracy in transactions.
• Willingness to stay updated on industry trends and regulations.