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Assistant Manager - Customer Service

28 days ago 2025/08/08
Full time
50-99 Employees · Recruitment & Employee Placement Agency

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Job description

Position Title:             Assistant Manager - Customer Service

Employment Type:     Full Time

Salary:                        up to 12K AED depending on experience and qualifications plus duty meals

Job Location:            Dubai, UAE

 

About the Client:

A top-tier hospitality & leisure group known for its exquisite offerings and unmatched service.

 

Job Description:

  • Responsible for overseeing daily operations, ensuring exceptional service delivery, coaching team members, and maintaining high standards through effective processes and documentation.
  • Ensure customer inquiries and issues are handled promptly, professionally, and in accordance with company standards.
  • Track key performance indicators (KPIs) such as CSAT, First Response Time, First Contact Resolution, and NPS and generate and analyze reports to identify trends, service gaps, and improvement opportunities.
  • Conduct coaching sessions to improve communication, product knowledge, and problem-solving skills.


Skills

Qualifications:  

  • Open to Filipino nationals, from 40 years and below and must be fluent in English; Arabic is an added advantage.
  • Bachelor’s degree in Business, Communications, or related field
  • At least 3 years of customer service experience, with 1–2 years in a supervisory or lead role.
  • Proficiency with customer service tools (e.g., Hubspot, Zendesk, Salesforce) and documentation platforms (e.g., Confluence, Google Docs, SharePoint).


Preferred candidate

Residence location
United Arab Emirates
Nationality
Philippines
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RTC1 Recruitment Services
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RTC 1 Employment Services is a Dubai based recruitment firm that is serving clients in multiple industries in the UAE and across the Gulf Region. We offer staffing services for all levels, from skilled personnel up to C-Level. Our recruitment executives are handpicked to work on specific industries. Over time, they have developed knowledge and gained experience, enabling them to become experts in their field. We are skilled in sourcing, headhunting, and matching the right person to the right opportunity and we take pride in the work that we do. Our multiple premium databases when combined, offer millions of active jobseekers who are eager to explore new opportunities. We are positive that our services can add value to your staffing requirement. Get in touch to know more.

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