Area Sales Manager- Loan DST

Responsible for delivery of Personal Banking product sales objectives

Implementation of defined sales targets and associated sales performance management standards which can support the budgeted delivery and planned objectives. 

Develop strategic alliances with DSA Partners in accordance with the bank’s Alternate channel strategy 

Build quality service delivery with DSA Partners to achieve the agreed Sales targets and ensure adherence to the agreed Service Level Agreements

Build Overall Sales plan Forecasting and projections in conjunction with Finance, Segment and Product; Funnel / Pipeline creation & maintenance

Implement solutions, and track progress around Sales compensation, productivity and planning

Root cause analysis of low performers using decile analysis.

To keep abreast with market dynamics and share learnings with Head of Sales for areas of Improvement and concerns.

Achieve the organizational objectives, sustaining service levels & plan to enhance the service standards that will improve customer experience, Comprehensive complaint management.

Minimize liability and product application rejections – Achieve targeted limits. 

Minimize cases in the exception Queue to eliminate erroneous submissions.

Conduct capacity analysis ensuring staffing at agreed/budgeted head count. 

Maintaining and developing relationships with top management of target market companies & existing customers to enhance cross-sell opportunities

Ensure staff conduct company visits & Kiosk activities.

Ensure staff participation through all team activities like morning huddles, training and coaching, complete mandatory compliance, and fraud training.

Reduce error rate in submissions to increase efficiency.

Review the exceptions provided by the team as per the prescribed process and implement the required actionable/desired outcomes.

Generate competitive knowledge and create benchmarking standards for the team/channel partners.

Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the channel.

Recommendations to management for process improvement through root cause analysis of problems and recommendations for product / process / procedural changes.

Hands on Operations support/Relationship management required to ensure effective and timely delivery of banks’ services / products through proactive interaction across various units.