Analyst, IT User Help Desk

JOB PURPOSE: 

• Provide day-to-day IT support to ensure smooth functioning of systems and infrastructure
• Support the setup, maintenance and troubleshooting of end-user devices and applications
• Ensure reliable operation of IT systems supporting business teams
• Contribute to maintaining IT security, access controls and system performance
• Live and demonstrate the FAB AM values
• KEY ACCOUNTABILITIES: 
• Strong knowledge of IT infrastructure (Windows, Office 365, networks, endpoints)
• Experience with IT service management tools (e.g., ServiceNow)
• Basic understanding of cybersecurity and access management principles
• Problem-solving mindset with strong responsiveness & user support skills
• Ability to manage multiple requests and prioritize effectively
• Develop, operationalize and optimize FAB AM technology and data infrastructure 
• Deliver on business KPIs and tech/digital/data adoption targets
• Collaborate with internal stakeholders (e.g., business lines) to align strategies and initiatives
• Remain up to date with regulatory standards and framework that will ultimately deliver an outstanding customer experience.

QUALIFICATIONS & EXPERIENCE: 

• L1/L2 support for laptops, desktops, mobile devices, printers and applications
• User onboarding/offboarding, access provisioning, and system setup
• Hardware, software, and network issues troubleshooting (on-site, remote)
• System performance monitoring
• IT systems and applications installation, configuration and updating
• IT asset inventory documentation
• 3-5 Years of Experience 

About Us:
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB:
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization
Career Development:
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our Values:
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.