Warehouse & CRM Coordinator

Bodor Laser is a professional manufacturer and exporter dedicated to the design, R&D and production of fiber laser machines that are widely used for cutting different metal materials. All of our products comply with international quality standards (CE,SGS, ISO9001, etc.) and are greatly appreciated by customers around the world. With 20 service languages, knowledgeable sales and after-sales team, 24/7 service, world wide market network covering more than 150 countries, we reach out to customers all over the world and look forward to all potential partnerships. Keeping in mind responsibilities for the well being of its staff and the society, Bodor is determined to gain world recognition with intelligently Made-in-China and change human life with laser technology.

In addition, The company has maintained a high growth rate since its establishment in 2008.Now Bodor has 51000 m2 production base, 10000+ delivery capability, 2000+ global employees. Bodor's global Network covers 180 countries with 10 global branches and 4 technical centers.

Ultra-high power capability

• World premier of 25000w, 30000w, 40000w and world unique 22000w laser cutting machine.

Sales record (Until Sept, 2021)

• Choice of 700 companies worldwide on 10kW+ laser cutting machines, in 37 different countries and regions.

No. 1

• World No. 1 in 10kW+ laser cutting machine sales volume.

R&D Capability

• Strong R&D team lead by the drafter of National Standards for CNC laser cutting machines
• Over 200 R&D Technicians, the R&D level is in line with international standards
• 10 subdivision platforms, including plate cutting, pipe cutting, application engineering, etc.
• 2 Core R&D Centers in China and 4 overseas Technology Centers
• More than 200 patent certificates, 5 international awards, 22 industry awards with 200+ R&D Team, 200+ Patents, 10 R&D Platforms.

This role supports warehouse operations and overall functions at Bodor Laser Turkey, combining warehouse management, technical consulting, and CRM responsibilities. It involves providing technical consulting and on-site after-sales service to customers while managing warehouse operations and tracking inventory. Additionally, the role encompasses handling customer relationship management (CRM) tasks, ensuring customer satisfaction, and maintaining effective communication with clients.

Responsibilities:

• Service Acceptance: Manage user visits, address and record local service requests and complaints, collaborate with the service manager for service coordination, and assist with key customer service needs.

  
  

• Service Online Consultation: Conduct online surveys and telephone interviews to assess machine and service satisfaction according to China headquarters' requirements. Report relevant data and analysis results, ensuring accuracy and effectiveness.

  
  

• Spare Parts Management: Oversee customs procedures upon arrival, manage spare parts inventory, storage, and delivery. Handle processing of old parts (including disposal, recycling, and mailing), analyze spare parts data, and ensure alignment with the China headquarters’ inventory requirements.

  
  

• Daily Management: Assist the service manager with procurement of office supplies and service center-related items. Coordinate with water, electricity, property, and logistics for operational compliance. Maintain effective 5S management on-site.

  
  

• Additional Duties: Perform other tasks assigned by the service manager.

  
  

• Education: Associate degree or equivalent experience.

  
  

• Experience: Prior experience in after-sales internal affairs or related fields is preferred.

  
  

• Skills: Proficient in office software (e.g., Microsoft Word, Excel). Strong communication skills, both verbal and written. Technical writing skills are a plus. Ability to work independently and as part of a team in a fast-paced environment. Self-motivated, responsible, and able to work under pressure.

  
  

• Languages: English and/or Chinese. Turkish language skills are advantageous.

  
  

• Other Requirements: Valid driver’s license. Ability to travel locally and domestically as needed. Local residency or work permit required. Strong leadership and organizational skills.

  
  

LinkedIn

https://www.linkedin.com/company/jinan-bodor-cnc-machine-co-ltd/

Kariyer.net

https://www.kariyer.net/firma-profil/bodor-laser-turkey-makina-ticaret-limited-sirketi-341161-392273 İnternet sitesi https://www.bodor.com/tr