Job description
The Service Support plays a critical role in ensuring efficient, reliable, and high‑quality service delivery. This position coordinates field service activities, supports technical teams, and works closely with commercial, operational, and customer‑facing stakeholders to ensure smooth service execution and a strong customer experience.
This role is ideal for someone who values structure, ownership, and coordination and enjoys working in a fast‑paced service environment.
Responsibilities / Tasks
Service Planning & Coordination- Coordinate workflows across Technical Service, Workshop, and Spare Parts operations.
- Support daily and weekly field service planning in collaboration with Service Managers.
- Schedule field service activities and ensure customer confirmations.
- Create, manage, and track service requests, tickets, and reports via CRM systems.
- Monitor periodic maintenance schedules and ensure timely follow‑ups.
- Provide operational support to Global Marine Hub activities.
Systems, Reporting & Administration- Prepare and monitor monthly capacity, utilization, and vehicle tracking reports (e.g., Arvento).
- Record working hours and overtime tracking in SAP.
- Create purchase requests and requisitions in SAP for tools, spare parts, PPE, field service projects, and third‑party services.
- Provide Service Sales with documentation and cost details required for invoicing.
Finance, Travel & Expense Management- Approve team expenses in SAP Concur in line with company policies and authorization levels.
- Review and approve travel‑related expense invoices.
- Organize and coordinate all travel arrangements for Field Service teams.
Logistics, Compliance & Documentation- Coordinate logistics processes for service and workshop operations.
- Ensure completion and submission of Occupational Health & Safety (OHS) documentation for site access.
- Support field service engineers with documentation and operational or technical requests.
Warranty, Claims & Project Support- Manage warranty and claim processes in line with contractual requirements.
- Support commissioning projects by coordinating acceptance documentation with Sales and Service teams.
- Monitor warranty obligations for newly delivered projects.
Customer & Stakeholder Interaction- Act as a key point of contact for customers and cross‑functional stakeholders.
- Respond efficiently to service‑related requests and inquiries.
- Collaborate closely with Finance, Accounting, Procurement, Logistics, and Warehouse teams to ensure smooth service execution.
- Maintain professional communication that supports high customer satisfaction.
Your Profile / Qualifications
Education- Bachelor’s degree required; preferably in Industrial Engineering, Business Engineering, or Business Administration.
Technical Skills- Advanced proficiency in SAP.
- Experience with CRM systems preferred.
- Strong working knowledge of MS Office.
Language- Good command of written and spoken English. Only applications submitted in English will be considered.
Core Competencies- Strong organizational, planning, and analytical skills.
- High level of ownership, accountability, and reliability.
- Clear and confident communication skills.
- Ability to manage priorities and make sound decisions in a fast‑paced environment.
- Strong customer‑oriented mindset and attention to detail.
- Openness to learning and continuous improvement.
Additional Requirement- Completion of military service for male candidates.
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This job post has been translated by AI and may contain minor differences or errors.
