Learning Operations Associate

Lumolead is a leadership development company with a specialized AI-powered platform dedicated to developing managers at any level into the impactful leaders of tomorrow. Our mission is to provide these pivotal professionals with tools, insights, and personalized growth journeys that drive measurable success. By combining a comprehensive leadership development approach with real-time analytics, we ensure transparency and tangible outcomes, enabling organizations to track skill development and measure ROI. Through innovative assessments and tailored programs, we empower organizations to cultivate stronger, future-ready leadership teams.

We are looking for a full-time, junior-level Learning Operations Associate who will support the smooth delivery of leadership development and learning journeys end-to-end. This role is responsible for making sure each program runs seamlessly across participant communications, session logistics, facilitator coordination, attendance tracking, platform adoption, follow-ups, and overall learning experience quality. The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing both people-facing communication and behind-the-scenes operational execution.

Key Responsibilities
1) Program Operations & Coordination

• Support the end-to-end operations of leadership development programs, workshops, peer circles, and learning journeys
• Coordinate session calendars, participant lists, invitations, reminders, and follow-up actions
• Track RSVPs, attendance, no-shows, late joiners, and overall participation status
• Ensure pre-work, required materials, links, and session preparations are completed before each learning touchpoint
• Keep program flow organized across multiple modules and learning moments with strong attention to detail

2) Participant Experience & Communication

• Own participant-facing communications before, during, and after sessions
• Send welcome notes, “what to expect” messages, reminders, recap messages, and follow-up nudges
• Help create a warm, responsive, and human learning experience through timely and personalized communication
• Support participants with questions, expectations, and orientation throughout the journey
• Follow up with participants who miss sessions and help them stay engaged through recaps and redirections

3) Session Delivery Support

• Support facilitators and co-facilitators during live sessions to ensure a smooth experience
• Monitor timing, participation, energy levels, technical flow, and overall session rhythm
• Track participant engagement during the session and flag issues that may require facilitator intervention
• Support breakout/group work participation and help re-engage passive participants when needed
• Take structured observation notes and share them with the program team after sessions

4) Platform Adoption & Learning Technology Support

• Help participants actively use the learning platform and mobile app throughout the journey
• Support onboarding to the platform, including app download, notification settings, and feature understanding
• Ensure participants complete relevant tasks such as commitments, reflections, feedback forms, and learning steps
• Monitor usage signals and identify where participants are getting stuck or dropping off
• Surface platform-related feedback, friction points, and user observations to the internal team

5) In-Person Workshop Logistics

• Coordinate on-site logistics for face-to-face sessions, including venue setup, room layout, materials, equipment, catering, and participant guidance
• Confirm location details with facilitators and participants in advance
• Ensure training materials, tools, and technical equipment are ready before the session starts
• Prepare backup communication and coordination plans for delays or last-minute logistical changes
• Support the on-site experience so that participants and facilitators can focus on the learning itself

6) Follow-Up, Feedback & Learning Continuity

• Collect post-session feedback and ensure required actions are completed after each module
• Track participant commitments, reflections, and action follow-through
• Support reminder flows that help learning continue between modules
• Assist with recap content, reflection prompts, progress nudges, and continuity touchpoints after sessions
• Help sustain engagement across longer learning journeys, not only during live workshops

7) Reporting & Internal Collaboration

• Maintain accurate records of attendance, engagement, task completion, and participant progress
• Share key observations, risks, and participant insights with the program team
• Coordinate closely with facilitators, program managers, and product/platform teams
• Help identify recurring operational issues and contribute to improving how programs run over time
• Support a culture of excellence in learning delivery through strong ownership and follow-through

We’re Looking For Someone Who?

• Is highly organized and good at managing multiple moving pieces at once
• Enjoys creating smooth experiences for others
• Communicates clearly, warmly, and professionally
• Is comfortable with operational detail and follow-up discipline
• Can stay calm and solution-oriented during live sessions
• Is curious about learning, leadership development, and participant experience
• Is confident using digital tools and can support others in using platforms and apps
• Can work full-time in a fast-paced, hands-on environment

Nice to Have's

• Voluntary experience in student associations organizing and managing events
• Internship or early experience in operations, HR, learning & development, training coordination, community management, or customer success
• Experience supporting workshops, events, or cohort-based programs
• Comfort with spreadsheets, participant tracking, and communication tools
• Strong written and verbal communication skills in Turkish and English

Why join Lumolead?

• Join us for the passionate energy of building, the close-knit team where laughter is part of the fuel, the chance to call Arnavutköy/Beşiktaş home, the opportunity to work with companies across different industries and markets, to be at the heart of learning, and to see the impact of your work quickly, clearly, and meaningfully in people’s lives.

Please note that only short-listed candidates will be informed.
Come join us!