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German-Speaking Customer Representative

30+ days ago 2026/09/03
Other Business Support Services
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Job description

● Manage outbound calls to existing customers to handle subscription renewals, plan modifications, and service upgrades.
Proactively reach out to customers nearing renewal dates to discuss their current subscription and available options.
Provide clear information on pricing, new features, and promotions to support customer decision-making.
Identify customer needs and recommend appropriate upgrades or changes to enhance satisfaction and retention.
Accurately process renewals, cancellations, and account updates while ensuring compliance with company policies.
Maintain detailed records of all customer interactions in the CRM system and follow up as necessary to ensure successful completion of the renewal or upgrade process.
Collaborate with the customer support and billing teams to resolve any account or payment issues efficiently.
● Supplementary health insurance ● Meal card ● Discounted MultiSport membership ● Special promotions at various global brands ● Shuttle and road fee ● Stable job and career development opportunities ● Dynamic and supportive team ● Flat hierarchical work order in an international structure ● Advanced proficiency in German ● Strong communication skills ● Sales experience (6 months) ● Team-oriented and collaborative
This job post has been translated by AI and may contain minor differences or errors.
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