Fraud & Chargeback Professionals - Fintech

Responsibilities

• Identify and mitigate high-risk patterns by taking proactive measures to safeguard the company’s financial integrity.
• Conduct meticulous reviews of transactions to detect and prevent fraudulent activities.
• Drive decision-making processes through rigorous data analysis and evidence-based insights.
• Design and deploy adaptive fraud rule sets tailored to various account risk profiles.
• Manage end-to-end chargeback workflows and leverage dispute data to refine and enhance fraud detection filters.
• Stay ahead of emerging fraud trends and spearhead internal awareness initiatives to foster a security-first culture.
• Develop and execute preventative frameworks to mitigate both internal and external fraudulent behaviors.
• Monitor card scheme regulations and engineer robust chargeback defense strategies to minimize dispute-related losses.
• Coordinate effectively with bank risk departments and card schemes to resolve suspicious activities and streamline operational workflows.
• Communicate security concerns to users or merchants, ensuring a balance between robust risk mitigation and a seamless customer experience.
• Promptly respond to bank confirmation requests and prepare comprehensive investigation reports in line with industry standards.
• Prepare and monitor dispute defense files (Representment) in accordance with technical banking terminology and card network standards

Expected Qualifications

• Bachelor’s degree from related fields (Business Administration, Economics, Engineering, Statistics, etc.).
• At least 2 years of experience in Fraud and Chargeback processes within the payment systems or E-money institutions.
• A strong team player with a solution-oriented mindset, capable of thriving in a dynamic environment.
• Ability to adapt to flexible working hours based on operational requirements.
• Excellent verbal and written communication skills, with the ability to professionally manage relations with banks and stakeholders.
• Familiarity with local payment regulations and AML/KYC standards.