Job description
Hey there! Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team?
At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth.
Who We Are: We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth.
If you love helping people and solving problems, we’d love to hear from you!
What We Offer: Remote Work: Work from the comfort of your home.
Great Team: Join a young and active team of super specialists.
Flexible Schedule: 5\2 from 8 a.
m. to 5 p.m. Tunisia time.
Competitive Salary: Earn a base salary of 600 EUR + up to 150 EUR in bonus KPI.
Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
Continuous Learning: Access to seminars, trainings, and conferences.
We’ll even help you get to any conference you want to attend.
Perks: Enjoy corporate discounts on hotels and other services.
The Process: Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
Meeting with HR: A friendly chat with our HR team.
One minute Internet Speed Test: Just to make sure you’re all set for remote work.
Interview results and offer!
Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.
notion.site/recruitment-privacy-notice If this sounds like the perfect fit for you, we’d love to hear from you!
Apply now and let’s create amazing travel experiences together!
What You’ll Do: Rapidly and effectively resolve client issues: Helping clients and partners to handle requests to cancel or change bookings through our CRM system.
Advise clients: Provide expert advice on bookings and our products.
Communicate: Engage with suppliers, hotels, and clients via email and phone.
Work with systems: Utilize CRM systems and our internal databases efficiently.
What We’re Looking For: English Proficiency: Upper Intermediate level (both spoken and written).
Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
Quick Learner: Ability to learn quickly and stay results-focused.
Tech Requirements: A functioning computer and microphone.
Travel Knowledge: Understanding of the travel business and booking systems is an advantage!
This job post has been translated by AI and may contain minor differences or errors.
