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IT Network Support – 2nd Level Operations

22 hours ago 2026/10/09
Other Business Support Services
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Job description

Company Description

LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses.


Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world




Job Description
  • Provide 2nd level support for network-related incidents and service requests (LAN, WAN, WLAN, VPN)
  • Troubleshoot and resolve escalated issues from 1st level support within defined SLAs
  • Monitor network performance and ensure system availability and reliability
  • Perform root cause analysis and implement corrective/preventive actions
  • Manage and maintain network devices (switches, routers, firewalls, access points)
  • Support configuration, installation, and upgrades of network infrastructure
  • Collaborate with global IT teams and external vendors when required
  • Contribute to documentation (network diagrams, procedures, knowledge base)
  • Participate in IT projects (network expansion, security improvements, migrations)
  • Ensure compliance with IT security policies and standards
  • Provide on-call support if required


Qualifications and Experience
  • University degree in Computer Science, Network Engineering, or related field
  • 3–5 years of experience in network operations or IT infrastructure support
  • Strong knowledge of:
    • TCP/IP, DNS, DHCP, VLANs, routing & switching
    • Firewall technologies and VPNs
    • Network monitoring tools
  • Experience with enterprise network equipment (e.g., Cisco)
  • Good understanding of ITIL processes (incident, Request, problem, change management)
  • Strong troubleshooting and analytical skills
  • Ability to work under pressure and manage multiple priorities
  • Good communication skills in English


Benefits
  • Certifications such as CCNA, CCNP, or equivalent
  • Experience in industrial or multinational environments
  • Knowledge of network security best practices

This job post has been translated by AI and may contain minor differences or errors.
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