KYC Refresh Analyst

• Responsible for contacting clients to collect KYC refresh information and document.
• To process and ensure KYC refresh comply with regulation required and policy required when process and accuracy updated in system.
• To process and ensure KYC information filing correctly and keep confidential and comply with regulation required.
• Response for handling Inbound / Outbound calls and follow up the action taken.
• To perform KYC servicing calls, whilst delivering the first- class customer service.
• Other duties as assigned by Leader.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Bachelor Degree in relevant discipline 
• Fluent in both spoken and written English and Chinese (Mandarin)
• Demonstrates punctuality, reliability, and a strong sense of responsibility.
• Acts with initiative and responds constructively to guidance.
• Strong problem-solving skills with the ability to think critically and resolve issues effectively.
• Ability to build rapport, acknowledge concerns, and demonstrate empathy toward customers.
• Strong time management skills with the ability to work under pressure and manage tasks independently.
• Effective communication skills, with the ability to represent American Express professionally while reinforcing customer value.
• Proficient in computer applications, including Microsoft Word, Excel, and PowerPoint, with the ability to navigate internet tools for research and business purposes.
• Possesses general knowledge of banking or the credit card industry.
• Demonstrates integrity, patience, responsiveness, and a well-rounded professional demeanor.

• Flexible on rotating shifts based on operational needs.